Program Manager

PRIMARY DETAIL

Exciting opportunity for an experienced IT Program Manager to join a dynamic and complex digital transformation for an initial Fixed Term full time opportunity.
- A competitive salary package commensurate with skills and experience will be negotiated with the successful applicant.
- Full Time, fixed-term role for 2 years. Based at Wallumattagal campus, North Ryde.
- High performing team.

THE ROLE

We are seeking an experienced IT Program Manager to lead our Student Lifecycle (CRM) Program. The role is an excellent opportunity to lead a key program in Macquarie University’s Digital Transformation. You will report directly to the Director, Digital Transformation Delivery, and build and lead a cross functional team to implement a new, consolidated, secure student CRM that will allow effective connection to successfully support students throughout their journey.

Digital Transformation is one of the six fundamental commitments of the University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University’s Digital Transformation Roadmap and Strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students’ interactions with the University.

The Student Lifecycle (CRM) Program will deliver a student CRM (Salesforce) that will realise our ambitions for end-to-end student engagement and service delivery, and allow the University to:

- Provide a unified, 360 view of each student that will enhance our ability to engage with them (including privacy protections and controls)
- Support transformation of business processes, providing identification of opportunities for improved services to students and support service delivery.
- Enable context-specific services and personalisation to successfully support students throughout their journey.
- Provide a contemporary technology platform that can evolve with the changing needs and aspirations of the University and to truly connect with our students as individuals.
- Gaining insights and analytics across the whole student journey to provide better metrics and inform improvements of university services and experience.
- Replace and decommission legacy systems.

You will support the Macquarie University IT senior executive team to deliver priority projects from the Macquarie University digital transformation strategy. The Program Manager role will be focused on the management of multiple project teams and streams to ensure timely, appropriate and on budget delivery to support the Macquarie University digital transformation.

About You

You will be a self-starting individual with excellent work organisation and time management skills and ability to work under pressure. You will have strong analytical skills and an eye for detail and be able to effectively communicate with clients and stakeholders at all levels.

Your specific experience will include leading large scale, cross disciplinary teams to deliver complex outcomes in a difficult university or similar environment.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 56 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


To Apply
- Significant experience, with at least 5 years’ experience leading large programs comprised of multiple project teams.
- Lead cross-functional analysis, technology, and quality assurance teams to achieve key program objectives within a portfolio.
- Work with stakeholders, including external vendors, IT Directors, Project Managers and Solution Architects and other project staff to lead initiation, planning and execution of various programs and projects.
- Be able to analyse any issue and provide necessary leadership to the team to find optimal solution with regards to project management, solution analysis, quality assurance, architecture.
- Lead, coordinate, and drive decision making process for key delivery decisions.
- Develop, maintain, and update integrated project/program plans, and ensure alignment of these plans across functions and with team leadership.
- Track and communicate with key client stakeholder roadmap execution status.
- Establish effective, accurate, appropriate and timely communication within cross functional teams to achieve key program objectives.
- Provide updates on key issues and progress to Senior Management both within IT and the Business organisation.
- Proactively identify issues and provides general guidance to resolve program and team challenges.
- Develop practical solutions to achieve program productivity and quality goals and objectives.
- Provide input and general guidance to the team for presentations and updates to management and outside collaborator