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Membership & Ticketing Coordinator

2 weeks ago

Hobart, Australia Wall Street Full time

Become a key component in driving the success of The Nest
- Incredible opportunity to grow & learn from the industries best
- Join a League that's driving change within the sports industry

**_About the Company_**

The Tasmania JackJumpers are one-of-ten basketball clubs that form the National Basketball League (NBL) competition. With an incredible first season and community impact they have established within the league during their debut in the 21/22 fixture - are at the forefront of conversation for Australian Basketball around the country and globally.

The National Basketball League (NBL) is regarded as one of the premier basketball organisations in the world, and is home to some of the world’s best athletes and is in an exception growth phase worldwide. In everything the JackJumpers do, they represent the state of Tasmania with pride. On the court, in the stands and in the community.

**_The Role_**

As we near the tip-off of the 22/23 Fixture - there’s no more exciting time to join the Tasmania JackJumpers as our
**Membership & Ticketing Coordinator.**

The role will see you provide essential support to the Memberships Team and play a high impact in driving the success of the memberships program, ensuring communications are clear and concise regarding membership processes, be the key support for members of the Ant Army and those wanting to join us at The Nest - providing them an unmatched customer experience, and manage multiple administrative initiatives for the club.

This is an incredible opportunity for a self-starter who thrives in fast-paced environments and enjoys providing a world-class customer service experience - to join our club and play a key part in contributing to the ongoing success of the Leagues newest team in Australia’s premier Basketball League.

**_Key Responsibilities_**
- Key point of contact for members and partners/sponsors regarding their ticketing requirements and requests.
- Work with the Head of Consumer Engagement to ensure all sales agents understand the membership process and products, are trained to use and maintain the CRM System, and are kept up to date with all member
- related information.
- Supports the key phases of a membership & ticketing cycle including, renewals, ticketing on -sales, fulfillment, payment plan management and reporting.
- Develop working relationships with external stakeholders including venue staff and membership & ticketing system providers.
- Support projects that drive member engagement, attendance & growth across all membership levels.
- Ensure all promotional material and final documentation for game day clinics and school holiday programs are distributed in a timely manner.
- Ensure all tickets are correctly allocated, packaged and issued appropriately in a timely manner.
- Primary contact for membership and ticketing on game day.
- Manage and maintain member database, event calendar, membership manuals etc.
- Attend game-day/nights and other relevant professional events as a JackJumpers representative.
- Ad-hoc duties as required

**_ _**

**_About You_**
- Data savvy with strong analytical skills and a high level of attention to detail.
- Experience in database or CRM support, or the ability to learn new systems quickly.
- Adaptable, warm, driven to succeed
- Exceptional customer service and stakeholder engagement
- Ability to work autonomously and as part of a team
- Willingness to work nights and weekends as required
- Ability to work at a fast pace in a multi-tasking environment, prioritising tasks to meet deadlines.
- Strong IT skills and sound knowledge & understanding of Microsoft Office suite
- Impeccable written and verbal communication skills.

**_JackJumpers Values_**

At The Nest, we have 3 core values that are imperative to the success of not just the club, but for Tasmania.

To be a JackJumper is to:
**Aim High, Jump Higher** - “A passion for excellence”

**Everyone Belongs in the Nest - **“Commitment to our Community”

**Ignite the Spirit in Others - **“We inspire others”

**_About the Benefits_**
- Work for a League that is entering most exciting phase of growth
- Unique opportunity to gain hands on experience & grow in your career
- Access to our Wellness Program
- Join a highly collaborative, dedicated, and driven team
- Enjoy working in light and bright modern office space
- Community focused and determined to put Tassie at the forefront of sports in Australia
- Short walk to cafes/parks/marina
- Best seats in the house on game night
- All-access behind the scenes pass to the NBL

**APPLY NOW** We can't wait to hear from you