Membership & Ticketing Operations Coordinator

2 weeks ago

Hobart, Tasmania, Australia beBeeTicketing Full time $40,000 - $60,000

**Key Role in Membership & Ticketing Success**

In a unique opportunity to contribute to the growth and development of a professional sports team, you will play a pivotal part in driving membership and ticketing success.

As a key point of contact for members and partners/sponsors, you will be responsible for ensuring all ticketing requirements and requests are met with exceptional service and attention to detail.

Working closely with the Head of Consumer Engagement, you will develop and implement strategies to enhance the membership experience, increase sales, and improve customer satisfaction.

Responsibilities will include:

  • Supporting the key phases of a membership & ticketing cycle including renewals, ticketing on-sales, fulfillment, payment plan management and reporting
  • Ensuring all promotional material and final documentation for game day clinics and school holiday programs are distributed in a timely manner
  • Allocating, packaging, and issuing tickets correctly and efficiently
  • Providing primary contact for membership and ticketing on game day

To succeed in this role, you will need:

  • Strong analytical skills and high level of attention to detail
  • Exceptional customer service and stakeholder engagement skills
  • Able to work autonomously and as part of a team
  • Willingness to work nights and weekends as required
  • Ability to work at a fast pace in a multi-tasking environment, prioritising tasks to meet deadlines

You will also require strong IT skills and sound knowledge & understanding of Microsoft Office suite. Impeccable written and verbal communication skills are essential for this role.

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