Customer Support Coordinator

4 days ago

Sydney Central Business District, Australia HAYS Full time

Do you have call centre experience? Temp roles based in Parramatta | $29.93 per hour

**Your new company**
This company is one of the largest essential services providers in Australia and New Zealand. They provide the services that keeps infrastructure working for communities specialising in the long-term operation, maintenance, and management of critical public and private assets and infrastructure. They work across industries such as Defence, Education, Property, Telecommunications, Energy & Electricity, Health, Justice, Mining, Oil & Gas and more

**Your new role**
Your new role working as a Customer Support Coordinator, you will;
- Provide a consistently high level of service to all stakeholders with a key focus to navigate the most efficient outcome for the customer through effective, efficient and best practice telephony and work order management
- Provide clear, concise and accurate information relating work requirements to clients, contractors and customers.
- Ensure all contract SLA targets are achieved for inbound/outbound call resolution, monitor work order timeframes, follow ups and escalating priority issues
- Work with the management team to identify and deliver positive change and business efficiencies.
- Ensure all contract SLA targets are achieved for inbound/outbound call resolution
- Determine the nature of customer or client requests through use of effective questioning and take the appropriate action based on the contract guidelines.

**What you'll need to succeed**
- Experience working in a contact centre environment
- Ability to deal with demanding customers and escalations.
- An active listener with Clear communication skills
- Culturally astute with high Empathy and Emotional Intelligence
- High Resilience and eagerness to learn
- Attention to detail and ability to multi-task

**What you'll get in return**
- $29.93 Per hour
- Parramatta Location
- Great training and numerous career pathways and opportunities
- Supportive Culture
- Different divisions to work for
- Role starting 11th July

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2672348

  • Customer Support Specialist

    4 days ago

    Sydney Central Business District, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. - ** Permanent Role, Located at Sydney...

  • Operations Support Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeTeam Coordinator Full time $80,000 - $100,000

    We are looking for an Operations Support Specialist to join our Buying team.The ideal candidate thrives in fast-paced environments, enjoys keeping things organized, and loves collaborating with dynamic teams.Key Responsibilities:Be the heartbeat of the Buying team, ensuring everything is organized and on track.Verify vehicle information with precision and...

  • Customer Support Consultant

    6 days ago

    Sydney Central Business District, Australia Beaumont People Full time

    **Customer Support Administrator** - Varied and exciting position with career development opportunities - Full-time permanent hybrid role with offices based in Sydney CBD - Must be proficient in MS Office suite with strong communication skills **About the organisation**: AccessEAP is an Australian owned provider with over 25 years’ experience assisting...

  • Customer Support Officer

    4 days ago

    Sydney Central Business District, Australia HAYS Full time

    Information Support Officer - $40 + super per hour - 4-month contract - Bankstown **Your new company** This government organisation is looking for a corporate information officer to join the team on a 4-month basis, with potential to extend. This will be a full-time role working 35 hours per week located in Bankstown. There are WFH options...

  • Project Coordinator

    4 days ago

    Sydney Central Business District, Australia Capital Talent Consulting Full time

    Location: Sydney CBD, Inner West & Eastern Suburbs Role Type: Contract Rate: $570 a day + super **The Company**: My client is one of the leading technology companies globally. They provide products, services, and solutions. **The Role**: Project Coordinator/Analyst is required to be part of team of Customer Success Managers that manages Small Medium...

  • Office Coordinator

    1 week ago

    Sydney Central Business District, Australia Compass Group Full time

    **Full time Monday - Friday**: - **Great opportunity to grow in a fantastic global company**: - **Supportive of training and skill development** Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020,...

  • Customer Service Representative

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    70-80k plus super. Permanent role. Sydney CBD. **Your new company** *** Join and be an integral part of one of the rapidly growing organizations located in the heart of Sydney. They are an IT services company offering intelligent Managed IT services & support solutions to small, medium and corporate businesses in a wide range of industry sectors. If you are...

  • Project Coordinator

    1 week ago

    Sydney Central Business District, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney CBD**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 533597**Job Summary**: Aston Carter’s client, a Global leader in the tech and software space, is hiring a Project Manager / Onboarding specialist to join the Sydney team for a 6 Month contract with possible extension of up to 18...

  • Team Coordinator

    4 days ago

    Sydney Central Business District, Australia EML Full time

    **Team Coordinator**: NSW - Parramatta, NSW - Sydney CBD Administration Full Time - **Utilise your excellent organisational and administration skills**: - **Provide clients and intermediaries with a high level of customer service**: - **Work for an organisation that celebrates success with reward and recognition** EML is a leading **Workers Compensation**...

  • Development Coordinator

    1 week ago

    Sydney Central Business District, Australia Australian Museum Full time

    About the role The Development Coordinator sits within the Development Team at the AM. This role is offered on a temporary full-time basis for a period up to June 2027, with the potential of extension. The Development Coordinator is responsible for providing high-level administrative support across the development team to facilitate and elevate the smooth...