
Customer Support Coordinator
3 days ago
Do you have call centre experience? Temp roles based in Parramatta | $29.93 per hour
**Your new company**
This company is one of the largest essential services providers in Australia and New Zealand. They provide the services that keeps infrastructure working for communities specialising in the long-term operation, maintenance, and management of critical public and private assets and infrastructure. They work across industries such as Defence, Education, Property, Telecommunications, Energy & Electricity, Health, Justice, Mining, Oil & Gas and more
**Your new role**
Your new role working as a Customer Support Coordinator, you will;
- Provide a consistently high level of service to all stakeholders with a key focus to navigate the most efficient outcome for the customer through effective, efficient and best practice telephony and work order management
- Provide clear, concise and accurate information relating work requirements to clients, contractors and customers.
- Ensure all contract SLA targets are achieved for inbound/outbound call resolution, monitor work order timeframes, follow ups and escalating priority issues
- Work with the management team to identify and deliver positive change and business efficiencies.
- Ensure all contract SLA targets are achieved for inbound/outbound call resolution
- Determine the nature of customer or client requests through use of effective questioning and take the appropriate action based on the contract guidelines.
**What you'll need to succeed**
- Experience working in a contact centre environment
- Ability to deal with demanding customers and escalations.
- An active listener with Clear communication skills
- Culturally astute with high Empathy and Emotional Intelligence
- High Resilience and eagerness to learn
- Attention to detail and ability to multi-task
**What you'll get in return**
- $29.93 Per hour
- Parramatta Location
- Great training and numerous career pathways and opportunities
- Supportive Culture
- Different divisions to work for
- Role starting 11th July
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2672348
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