Customer Support Consultant

7 days ago

Sydney Central Business District, Australia Beaumont People Full time

**Customer Support Administrator**
- Varied and exciting position with career development opportunities
- Full-time permanent hybrid role with offices based in Sydney CBD
- Must be proficient in MS Office suite with strong communication skills

**About the organisation**:
AccessEAP is an Australian owned provider with over 25 years’ experience assisting customer organisations across Australia and New Zealand.

They partner with customers to co-develop tailored programs to improve workplace mental health and wellbeing, in an increasingly changing and psychologically complex environment.

**Role summary**:
This is an opportunity to join a fast-paced organisation focused on working in workplaces to build strong and resilient communities.

As part of the Customer Support team, you will be responsible for providing administrative and operational support to both external customers and the customer relationships team. It is a busy, varied role involving communication with both internal and external customers, working with a set portfolio of customers.

**Key responsibilities**:

- Dealing with a variety of internal and external communications
- Working collaboratively to respond to customers’ problems and issues
- Identifying improvements to working processes and systems
- Prioritising tasks and working on multiple issues at once
- Processing learning and development session registrations
- Database management

**Essential criteria**:

- Excellent written and verbal communication skills
- Confident and able to speak with clarity and adjust language to suit the situation
- Able to work with multiple demands
- Strong attention to detail with a good work ethic
- Must be able to work autonomously with high problem-solving ability
- Engaging and empathetic personality
- Must be COVID vaccinated with 1 booster

***

**Benefits of working at AccessEAP**
- Salary packaging available
- 20 days holiday + 1 day’s birthday leave
- Career development opportunities with potential to eventually move into a Relationship Manager role

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