Guest Services Advisor

5 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**A career that gives you more**
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper

**About the role**:
NAB Group Property manage and protect the Bank’s investment in over 400 retail branches, 30 business banking centres and 11 commercial buildings.

As a Guest Services Advisor, you will be accountable for delivering front-line exceptional colleague and customer experience in every interaction across a range of on-site workplace services. With a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.

While all Guest Services Advisors will work within the guidelines of this Role Purpose Statement, each Advisor will be allocated a specific focus area (e.g. event management, concierge, etc), working with the accountable Guest Services Associate.

**Key responsibilities include**:

- Receiving and welcoming guests, providing visitor passes as required
- Sorting and transporting mail to the correct location
- Receiving courier deliveries
- Provide access to lockers
- Assist with event space bookings and set-up
- Complete floor walks utilising a checklist, noting and reporting maintenance issues
- Allocate temporary car parks on request
- Other role-specific tasks as directed

**What you will bring**:

- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common-sense approach to problem solving
- Strategic thinking
- A commitment to customer and colleague service excellence
- Minimum completion of Higher School Certificate
- Certificate III in Hospitality highly regarded

If you have the skills and drive that we are looking for, we would love to hear from you.

By joining the team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

**A diverse and inclusive workplace works better for everyone.**
At NAB, we are intent on building a culture we can all be proud of what we do. One based on trust and respect and where our differences are celebrated. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits

**_ **Please note unsolicited CVs from agencies will not be accepted**_

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