Events Guest Services Advisor

4 days ago

Melbourne City Centre, Australia NAB Full time

Events Guest Services Advisor
- Job number: 800560
- Primary position location: VIC- Melbourne CBD
- Category: Administration & Office Support
- Work type: Permanent Full time
- Closing at: Jul 11 2025 - 23:55 AEST

**Favourite**

- **In the role of Guest Services Advisor, you will put customers at the centre of everything you do.**:

- **Be an ambassador of the NAB brand and embody our customer obsessed values.**:
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a **Guest Services Advisor**, you will join the **Workplace Management Team** that’s doubling down on _customer obsession._

**Each day, you’ll go above and beyond to**:

- Assist with event space management, set up and liaising with clients to meet event requirements and delivery.
- Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Strong reception or hospitality / customer service background. Certificate III in Hospitality would be highly regarded.
- Professional verbal and written communication skills.
- Ability to multi-task and prioritise tasks with operational awareness.
- Able to demonstrate a common-sense approach to problem solving.
- Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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