Guest Services Advisor

3 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

Permanent, Full-time opportunity in Melbourne

We are seeking a passionate and experienced** Guest Services Advisor **to join our Enterprise Operations team.

You will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised. You will ensure you liaise professionally and appropriately with customers, suppliers and other stakeholders at every interaction whilst supporting the broader operations within the building.

This front-line role delivers an exceptional colleague and customer experience in every interaction across a range of on-site workplace services. With a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.

**In addition, you will**:

- Receive and welcome guests, providing visitor passes as required
- Sorting and transporting mail to the correct location
- Receiving courier deliveries
- Provide access to lockers
- Assist with event space bookings and set-up
- Complete floor walks utilising a checklist, noting, and reporting maintenance issues
- Allocate temporary car parks on request
- Other role-specific tasks as directed

**What you’ll bring**:

- Entry-level hospitality / customer service experience
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common-sense approach to problem solving
- Minimum completion of Higher School Certificate

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone**
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**_ Join NAB _**:

- Unsolicited CVs from agencies will not be accepted._

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