Field Service Technician

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 05/07/2025
Introduction
We are seeking a Field Service Technician to join our team. You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison between the client, product division and our sales team.
The role will be based from Newcastle and will report to Field Service Manager - East.
Team you belong to
You will join a team of technicians located around Australia. We work closely together with our internal technicians, coordinators and wider team as well as externally with our clients.
What you’ll do
- Complete field machine inspections
- Provide hands-on mechanical service work in the field to Metso customers
- Provide technical liaison services between customers, product divisions and sales personnel
- Perform technical evaluations and analyse equipment and machine component failures
- Understand drawings and schematics to ensure correct processes are followed
- Supervise and oversee Field Service projects on customer sites
- Escalate questions and analysis to Technical Support and Engineering
- Support quotation work by providing scope of work, initial planning and costing information
- Promote products and services to customers
- Prepare post site reports, timesheets and expenses after site visits
- Promote Technical Support value add and support Technical Support Teams
- Some Interstate and some international travel may apply. This role comes with some physical work requirements.

Who you are
Essential
- A Mechanical trade qualification from college or technical school, OR
- Three to six years relevant experience and/or training
- Demonstrate understanding and compliance around safety regulation and standards
- Physically fit and able to pass a medical, with no site restrictions to perform duties
- Excellent communication and interpersonal skills
- Ability to read and interpret mechanical schematics
- Ability to travel within short notice
- Understanding operating and maintenance instructions, and procedure manuals
- Ability to read and understand a variety of written instructions
- Ability to complete basic engineering calculations such as basic algebra, geometry etc.
- Provide standard hand tools applicable to task
- Current driver’s license

Desirable
- Basic rigging and dogging understanding
- Ability to write routine reports and correspondence (Word, Excel)

What's in it for you
- A work environment where safety is always the number one priority - both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Additional Annual Leave benefit for all permanent and maximum term employees
- Flexibility in your working lifestyle - our team manages their own balance of working from home and in our office environment
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and company wide social events as your social wellness is important to us
- Family focused events as your family forms part of our close-knit community
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- Company provided Salary Continuance insurance cover
- Career development & education assistance to further your technical and leadership ambitions

**Hiring Manager**: Rachael McGregor
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.