Service Coordinator

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 08/29/2025
**Introduction**:
We are seeking a Service Coordinator to join our growing Services team. You will be responsible for all things administration and ensuring the team are well supported.
This role will be based from our Newcastle location and you will report into the Field Service Manager - East.
**Team you belong to**:
You will join a team of Technicians and Coordinators base around Australia. We are a fast-paced team that requires collaboration and team work. We work closely with internal stakeholders all around Australia as well as our external stakeholders.
**What you’ll do**:
Create and maintain a database for generic and site (contract) specific work procedures, JSA’s, JHA’s and Toolbox Meeting discussion points.
Create Work Packs for the scheduled shutdown, to include time sheets, itineraries, Toolbox meeting discussion points, work procedures, labour, etc.
Booking of travel and inductions for personnel.
Coordinating labour hire and documentation for site attendance.
Creating and maintaining a Master Service Schedule of outstanding works, works in progress and future works.
Following up on job completion and closure.
Collation and submission of monthly reports
Issuing purchase order numbers, as required.
Matching of invoices, purchase orders and purchase requisitions to jobs.
Preparing invoices for completed jobs and monthly invoicing as required / set up per contract.
Processing daily paperwork as required for any service specific contract / project.
Other general administration duties as required.
**Who you are**:
Minimum 2 years’ experience in an Office Administration role.
Intermediate to advanced computer literacy skills, MS Office - Word & Excel.
Hands on knowledge and experience with accounting packages and in-house systems.
Ability to manage and prioritise different demands and tasks.
Ability to collate data and compile reports and correspondence.
Comfortable to work in an all hands on deck environment.
**What's in it for you**:
A work environment where safety is always the number one priority - both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
Additional Annual Leave benefit for all permanent and maximum term employees
Flexibility in your working lifestyle - our team manages their own balance of working from home and in our office environment
Gender Neutral Paid Parental Leave of 18 weeks at full pay
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Active Social Club and company wide social events as your social wellness is important to us
Family focused events as your family forms part of our close-knit community
Get in touch
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.