Client Services Coordinator

**The company**

Crimtan is a total lifecycle marketing company with proprietary technology that enables us to run intelligent, targeted, high performing programmatic campaigns for well-known retail, travel, education and financial brands globally. We deliver the only complete lifecycle marketing solution. The business is in a high growth phase, and with offices in Brighton, London, Dubai, Singapore, Sydney and New York you will be working across a number of global campaigns across different formats and mediums.

**Our vision**: To be our clients’ most trusted marketing partner.

**Our mission**: To deliver exceptional marketing outcomes for our clients. We achieve this by exploring, explaining and optimising their customer lifecycles.

**About the team**:
The Client Services team works closely with the sales team and sits between our clients and our trading team - it ensures that Crimtan develops strong relationships with clients and supports the trading team deliver the best possible campaign results.

**About the role**:
As a Client Services Coordinator, you will be the point of contact for a set of clients, keeping them up to date on advertising campaign performance, from sign off to post-campaign reporting. You will do this by providing insights reports, fielding ad-hoc requests, and educating them about the programmatic world, ultimately helping them implement their wider programmatic strategy. You will also help the trading team execute campaigns successfully, by relaying client feedback and requests, helping the client set clear and achievable goals, and generally ensuring campaigns run smoothly.

**Key Responsibilities**:

- Delivering and executing great campaigns, i.e. ensuring hitting core KPIs:

- Supporting the trading team by relaying information from the client in a timely manner, including pixel setup and tags, targets, competitor performance, external factors affecting campaign, setting up the required reports etc.
- Monitoring campaign performance, by ensuring we are pacing correctly and are on target
- Fielding client requests, whether admin or insights, such as insights reports, campaign booking information etc.
- Pro-actively managing expectations and educating the client when it comes to best practice, campaign strategies & KPIs, what is/isn’t possible etc.

2. Helping the client develop and implement their wider programmatic strategy through:

- Helping them achieve ‘client firsts’ - doing something new for their brands, like sophisticated dynamic prospecting or a geo focused push.
- Becoming their go-to, indispensable partner, where clients trust your expertise and value your input, be it on campaign execution, specific areas (mobile, brand safety etc.) or wider programmatic strategy.
- Going the extra mile in terms of servicing - being pro-active and giving them truly bespoke insights during and after campaign.
- Understanding the bigger picture by learning about your clients’ products, general industry trends, or developments in digital marketing that may be relevant to them.
- Promoting and supporting client growth by:

- Supporting the sales team by helping them answer briefs and going to client meetings in order share your experience gained running campaigns.
- Being more commercial by developing strong client relationships and identifying upsell opportunities and generally seeking opportunities to promote our solutions to clients.

**About you**:
We are looking for a highly motivated and ambitious individual to join the team. You should be interested in a career in advertising, be comfortable with tech, and relish the opportunity to provide an exceptional service to clients. Here are some of the attributes we are looking for:

- Being outgoing and personable:
o_ We want you to build strong relationships with your stakeholders - (clients or colleagues in other teams). _
- Demonstrate an analytical and data driven approach, with strong problem-solving skills & attention to detail:

- _We deal with lots of data, so you should be comfortable manipulating it and using it to back up your analysis and recommendations _
- o Sometimes things don’t go to plan - you will need to use your initiative to try to solve problems (under-performing campaigns, discrepancies etc.)_
- Showing an entrepreneurial spirit:

- o We want you to show ownership, initiative and accountability and to generally be pro-active when leading campaign executions _
- o As a fast growing company, we rely on everyone’s input to make our company and processes better _
- An ability to work well under pressure, autonomously, with an ability to handle competing priorities