Client Services Coordinator

2 weeks ago

Sydney, Australia S2M Full time

$80k all in salary + 10% annual bonus.
- Work with one of the largest marketing technology company.
- Fun, collaborative, and great culture

**Our client**:
We are recruiting on behalf of one of the largest marketing technology company that delivers complete lifecycle marketing solutions across retail, travel, education, and financial brands globally. Our client is looking for a highly motivated and ambitious individual to join their team, interested in a career in advertising, comfortable with tech, and relish the opportunity to provide an exceptional service to clients.

**Job Summary**:
As a Client Services Coordinator, you will be the point of contact for a set of clients, keeping them up to date on advertising campaign performance, from sign off to post-campaign reporting. You will do this by providing insights reports, fielding ad-hoc requests, and educating them about the programmatic world, ultimately helping them implement their wider programmatic strategy.

execute campaigns successfully, by relaying client feedback and requests, helping the client set clear and achievable goals, and generally ensuring campaigns run smoothly.

***

**Responsibilities**:

- Delivering and executing great campaigns, i.e. ensuring hitting core KPIs:

- Supporting the trading team by relaying information from the client in a timely manner, including pixel setup and tags, targets, competitor performance, external factors affecting campaign, setting up the required reports etc.
- Monitoring campaign performance, by ensuring we are pacing correctly and are on target
- Fielding client requests, whether admin or insights, such as insights reports, campaign booking information etc.
- Pro-actively managing expectations and educating the client when it comes to best practice, campaign strategies & KPIs, what is/isn’t possible etc.
- Helping the client develop and implement their wider programmatic strategy through:

- Helping them achieve ‘client firsts’ - doing something new for their brands, like sophisticated dynamic prospecting or a geo focused push.
- Becoming their go-to, indispensable partner, where clients trust your expertise and value your input, be it on campaign execution, specific areas (mobile, brand safety etc.) or wider programmatic strategy.
- Going the extra mile in terms of servicing - being pro-active and giving them truly bespoke insights during and after campaign.
- Understanding the bigger picture by learning about your clients’ products, general industry trends, or developments in digital marketing that may be relevant to them.
- Promoting and supporting client growth by:

- Supporting the sales team by helping them answer briefs and going to client meetings in order share your experience gained running campaigns.
- Being more commercial by developing strong client relationships and identifying upsell opportunities and generally seeking opportunities to promote our solutions to clients.

**Job Qualifications**:

- With at least 2 years of client servicing experience, preferrable in a marketing technology and advertising landscape.
- Outgoing and personable.
- Analytical and data driven, with strong problem-solving skills and attention to detail.
- Shows ownership, initiative, and accountability and to generally be pro-active when leading campaign executions.
- Ability to work well under pressure, autonomously, with an ability to handle competing priorities.

**+61 03 9823 7200.

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