Client Service Coordinator

Work in a dynamic environment that values professionalism and collaboration.

Utilize your coordination & client service skills to make meaningful differences

**Who are ENS?**:

- Unlocking human potential through learning, influence and negotiation._

Founded in 1978, ENS was established with the core belief that the world would be a better place if everyone negotiated with the right mindset. An understanding of human psychology and an effective negotiation process framework could change the way people view negotiations.

ENS develops new process frameworks and negotiating methodologies to adapt to the dynamic landscape. While it adapts to technological advances in delivering its content and services, ENS remains true to its commitment to helping people achieve mutually beneficial outcomes in every negotiation.

**What’s the opportunity?**
The Client Service Coordinator plays a key role in ensuring a seamless and professional experience for ENS clients and consultants. This role is responsible for supporting the Client Service team by assisting with client interactions, managing program logistics, and handling administrative tasks to enhance the overall efficiency of ENS. The Client Service Coordinator serves as a primary point of contact for clients and consultants, ensuring smooth communication and coordination while providing essential operational support to the Client Service Managers.

**Key Responsibilities**:
**Client Engagement & Support**:
Assist Client Service Managers in responding to client inquiries, ensuring prompt and professional communication.

Support client onboarding, program registrations, and follow-up communications as directed by the Client Service Managers.
- Maintain and update client records in the CRM system, ensuring accurate and organized information.

**Program Coordination**:
Work closely with Client Service Managers to plan and execute ENS training programs and events.

Liaise with consultants to confirm session details, participant numbers, and logístical requirements under the guidance of the Client Service Managers.

Assist with coordinating venue bookings, catering, and required materials for training sessions.
- Support scheduling efforts and ensure timely communication of program details to clients and consultants.

**Administrative & Operational Support**:
Provide general administrative support, including document preparation, report generation, and data entry to assist Client Service Managers.

Maintain and update internal systems and documentation related to client engagements and program delivery.

Support the invoicing process by liaising with clients and the finance team to ensure accurate and timely payments.
- Monitor client feedback and assist in reporting insights to improve service delivery.

**Communication & Collaboration**:
Work closely with the Client Service Managers and ENS team to support business development and client retention initiatives.

Collaborate with consultants to ensure seamless service delivery and maintain high standards.
- Assist in drafting and distributing client communications, including newsletters and updates, as needed.

**Key Competencies & Skills**:
Excellent verbal and written communication skills.

Strong attention to detail and organizational abilities.

Ability to manage multiple tasks and deadlines effectively.

Customer-focused mindset with a proactive approach to problem-solving.

Proficiency in Microsoft Office Suite and CRM software (experience with Dynamics, Salesforce or similar).

Strong interpersonal skills and ability to work in a dynamic team environment.
- Experience in event coordination, client services, or administrative support is highly desirable.

**Why join us?**

Generous remuneration package

We are flexible; with our hybrid model, you can choose to work in any campus

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; you have the chance to make a significant impact on business growth and employee success
- We celebrate you; our people do incredible work and deserve great rewards

**Next steps**
If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 like-minded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

**We are Lumify. Together, we are shining a light on future learning.