Personalised Client Services Coordinator
1 day ago
Are you passionate about delivering exceptional care and making a real difference in people's lives?
As a Care Coordinator, you will play a vital role in coordinating, managing, and administering the delivery of care services to our clients. This is an excellent opportunity to join a dynamic team and contribute to improving the quality of life for those we serve.
Job Description:
The ideal candidate will have at least 1 year experience with managing client enquiries, client consultations, client onboarding, and a client case load for Home Care Package, NDIS, and private pay clients. The care coordinator will have experience managing the complex scheduling requirements for community care workers.
Duties Include:
Assisting with handling high volume of incoming telephone and internet enquiries.Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.Meeting with clients and assessing their needs. This role will handle anything from information requests, feedback, general enquiries to complaints.Preparing in-home care assessments and drafting care plans to best meet client requirements.Recruiting, training, and managing the performance of the care team.Maintaining client and care worker compliance and documentation according to government standards.Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.Providing-
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