Client Services Coordinator

5 days ago

Sydney, Australia Commonwealth Bank of Australia Full time

Client Services Coordinator

**See yourself in our team**:
Our Client Services team provide a 5 star experience to all our staff and visitors through the following services: concierge, catering, events, meeting and training rooms, reception.

This role is based in Sydney CBD and works between CBP South and North and CBS.

**Do work that matters**:

- You will play a key role in coordinating the Client Services facilities Sydney. The role will liaise directly with internal stakeholders, external contractors and the wider Group Property teams to establish relationships and support the business.
- Exceptional customer service and an organisational approach to this role is required to ensure an industry leading workplace experience for all staff and visitors to the Group's Client Services, your responsibilities will include:

- Providing a dynamic and genuine, face to face customer experience for our internal CBA customer and external CBA clients
- Coordinating meeting room bookings and events
- Assisting in the implementation of standard operating procedures in order to maintain consistency across Client Services locations
- Monitoring customer complaints and provide suitable outcomes and escalation where appropriate
- Maintaining Group WH&S procedures and identify problem areas
- Answering basic AV queries and escalate advanced queries and requests to the AV technician.

**We're interested in hearing from people who have**:

- Experience in hospitality, events or Corporate reception (minimum 2 years)
- Exceptional customer service with a high level of customer focus
- Problem solving and negotiating skills with a "can-do" attitude
- Exceptional personal presentation with strong written & verbal communications skills, ability to communicate across all levels of business
- Ability to liaise effectively & resolve conflicts with our customers & contractors both internal and external
- Experience in the management of booking systems.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/11/2024

Job ID REQ223296

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