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Customer Service Coordinator

2 weeks ago

Sydney, Australia mexec careers Full time

MedTech
- Healthcare
- Innovation

**Our Client**
Our client’s vision is to improve patient outcomes by developing and delivering rapid innovations in the clinical medical devices sector. They design, manufacture, and distribute products across Australia and internationally.

**The Opportunity**
Following a significant investment, our client is on a rapid growth trajectory and transformation. They seek a new Customer Service Coordinator to join their expanding team.

You will take a lead on inventory management, case bookings, purchasing, procurement and invoicing to ensure daily billing and case management objectives are achieved. You will also work with colleagues from the broader organisation and product suppliers to refine the company’s processes and procedures as our client increases its product and instrument portfolio.

**The Requirements**
- At least 2 years’ experience in supply chain management/inventory management
- Support the business sales and marketing activities
- Coordinating with Warehouse and Loan Set Coordinator to ensure appropriate inventory management
- Receipt and process customer loan kit orders
- Continue to develop and maintain effective relationships with all key stakeholders of the company
- Liaise with customers to finalise case usage and billing
- Communicate with suppliers to manage goods ordering
- Raising purchase orders and invoices & checking invoices and receipting of incoming goods
- Working with Director and Clinical Director to manage demand planning and stock level maintenance
- Ensure appropriate preparation of financial and inventory reports for management
- Inventory reconciliation and stocktaking and assisting with relocation of inventory
- Collaborate with all internal teams to troubleshoot client issues and ensure timely resolution
- Assist with picking of loan set orders as required
- Ensuring accuracy of stock information in inventory management system
- Optimise business processes, create deliverables, and respond to customer requests
- Accurate data entry, clerical and administrative tasks with extraordinary attention to detail
- Ensure all process and documents are managed as directed in the QMS
- Understand customer business operating procedures
- Experience in the medical devices / clinical sectors / spine / orthopaedics or healthcare sector an advantage

**The Offer**
You will join a company that is innovative and undergoing rapid growth and transformation. A brand-new office, combined with new processes and ERP are being implemented. You will be integral in ensuring their continued success.

Confidential enquiries to Marilyn Jones on 1300 0 MEXEC.

mexec delivers executive recruitment solutions to the pharmaceutical, biotechnology and broader technology industries. mexec comprises of highly talented and knowledgeable industry experienced Consultants that partner with leading organisations to grow their leadership teams.

We recruit at all levels including senior management. We are currently recruiting for a variety of opportunities in the area of General Management, Sales & Marketing, Medical, Regulatory Affairs, Clinical Research, Investment Management and Operations. Contact us today.