Coordinator

**Role: Coordinator**

**Role type**:**Temporary fulltime opportunity until 5 May 2025**

**Salary: DCS Clerk G**rade**5/6, annual base salary starting at** $97,027** plus employer’s contribution to superannuation and annual leave loading**

**Location: Sydney or Bathurst**

**About Us**:
The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

**About the Role**:
**Key Accountabilities**:

- Provide a range of secretariat and administrative and support services to meet the business needs of the team/unit.
- Respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues.
- Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.
- Develop, implement and monitor office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures.
- Gather and collate information for, and prepare documentation and reports on business unit performance, as well as make recommendations to improve efficiency, cost management and service delivery.
- Maintain and update administrative practices, systems and procedures to improve efficiency and service delivery outcomes.

**About Cyber Security NSW Branch**:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.

At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

- Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats
- Increase cyber skills and awareness
- Understand the risks from cyber threats to our digital information and systems
- Set cyber security standards
- Ensure we are prepared if a damaging cyber incident occurs

**About You**:
To be successful in the role you will:

- Be reliable, flexible and hardworking, with the ability to coordinate multiple priorities at once.
- Delivering quality administrative services and negotiating workable timeframes, given competing client, customer and/or business demands and priorities, the need to address unforeseen issues, the high volume of work and the need to work independently.
- Possess excellent organisational and communication skills, both written and verbal
- Proactively manage own workload and tasks.
- Ability to engage with both technical and non-technical staff and stakeholders
- High level of proficiency in Office 365.
- Willingness to learn Atlassian (Jira) and other common task planning and project management software.
- Possess qualifications and/or relevant administrative support experience in at least one of the following areas:

- Human Resources
- Finance
- Procurement
- Projects
- Have a demonstrated ability to work within and maintain strong relationships with your team.
- An Australian Citizen including the ability to obtain and maintain a Baseline National Security Clearance and undergo a police check.

Salary Grade 05/06, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: 09:59 am, 7th Mar 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process