Branch Coordinator

**Branch Coordinator**
- ** Full-time temporary up to 2 years**
- ** Salary range: $110,266 - $122,058 + super**
- ** Sydney or Bathurst location with flexible working**

**Key accountabilities**:

- Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the Branch/Unit are met.
- Prepare a range of documents ensuring accurate and on-time delivery and compliance with organisational standards.
- Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues.
- Develop, implement, review, recommend improvements and update administrative systems, processes and policies to ensure currency and compliance with agency standards, policies and procedures.
- Manage and coordinate the collection and collation of information and documentation on business unit performance, and make recommendations to improve efficiency, cost management and service delivery.
- Coach staff on policies, procedures and business systems in order to ensure the efficient, effective and compliant operations.
- Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery and the on-time delivery of projects and initiatives.
- Maintain awareness of relevant issues, policy obligations, insights, challenges, trends and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities.
- Experience or an ability to learn government procurement policies and processes to assist branch compliance.

**To be successful in the role you will**:

- Be reliable, flexible and hardworking, with the ability to coordinate multiple priorities at once
- Possess excellent organisational and communication skills, both written and verbal
- Proactively manage own workload and tasks
- Engage with both technical and non-technical staff and stakeholders
- Have a high level of proficiency in Office 365
- Be proficient in, or have a willingness to learn Atlassian (Jira) and other common task planning and project management software
- Possess qualifications and/or relevant administrative experience in at least two of the following areas:

- Human Resources
- Finance
- Procurement
- Have a demonstrated ability to build and maintain strong relationships with your team.
- An Australian Citizen including the ability to obtain and maintain a Baseline National Security Clearance and undergo a police check.

**How to apply**

Please submit a resume (Max 4 pages) and a Covering Letter (Max 2 pages) outlining how you meet the requirements and capabilities of this role as detailed in Key Accountabilities and the About You sections.

**About Cyber Security NSW Branch**:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.

At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

- Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats
- Increase cyber skills and awareness
- Understand the risks from cyber threats to our digital information and systems
- Set cyber security standards
- Ensure we are prepared if a damaging cyber incident occurs

**Further Information**

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process