Regulatory Service Officer

**Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW**

**Grade**: Clerk 3/4
**Salary**: $84,659 - $92,701 + Superannuation
**Location**: Gosford or Parramatta
**Term**: Ongoing
**Closing Date: Monday 22nd September 2025 (9:59 AM)**

**About the Role**

The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response functions, including leading and or contributing to 1st response activities for critical WHS incidents. The Directorate also leads the investigation of WHS matters, management of the High-Risk Workplace and Repeat Offender Program and manages and coordinates SafeWork’s Enforceable Undertakings function. Broadly the Directorate also leads and or contributes to building and maintaining critical partnerships and relationships with other regulators, communicates WHS regulatory outcomes and lessons learnt to industry and the community.
- This opportunity would suit a motivated Regulatory Service Officer who has the ability to work in a high volume fast paced regulatory environment. They would provide support to Response Triage and Enforceable Undertakings and work across a broad range of interesting and diverse tasks. You will be responsible for:

- Providing high level administrative support to the Manager, Team Coordinator, Inspectors and Project Officers
- Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
- Scheduling meetings, calendar management, preparing agendas and taking accurate minutes.
- Data entry and reporting
- Creating and maintaining rosters, contact lists and systems to ensure the timely management of SafeWork NSW incident notifications.
- Financial management including payment of invoices, management of budget and procurement.
- Administrative support for the SafeWork NSW enforceable undertakings program

**To be successful in this role, you will**:

- Be a resilient, motivated self-starter.
- Be flexible and adaptable to changing priorities, and capable of working independently and without direction
- Demonstrate discretion and confidentiality and have a proven high level of attention to detail
- Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders
- Have advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high volume-environment.
- Work in a team collaboratively and share information to achieve business outcomes
- Demonstrate a commitment to customer service

**The process**

If you have any further questions, please contact Michael Preston on (02) 9618 8412

Please note the following:

- You will be required to attend the office 3 days per week
- Interviews will be held in person

Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation

**Closing Date: 22nd September 2025 (9:59AM)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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