Support Coordinator and Recovery Coach

Based in Melbourne, Australia, **EddenRose Community Services** provides disability and support services under the NDIS (National Disability Insurance Scheme). **We are committed to providing quality, reliable and personalized care for people with physical and intellectual disability, to enhance their lifestyle and reduce the negative impact their disability may have on their life. **Our holistic approach and extensive range of services ensure that all your needs are catered for. We guarantee nothing less than complete dedicated support.

**Our Tagline**- Putting People First
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- **If you are trying to fill your time between client shifts or while building your own business, DO NOT apply**_
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- **MAIN DUTIES/RESPONSIBILITIES**

**Support Coordination**:

- Provide support coordination within the agreed timeline.
- Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan.
- Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan;
- Provide advice to participants and their carers on the evolving environment of the NDIS
- Research and identify providers and other relevant stakeholders and build strong working relationships
- Prepare reports, monitor expenditure, and complete all associated administrative work
- The development of complex service plans to address barriers
- Negotiate appropriate support solutions with multiple stakeholders and seek to achieve well-coordinated plan implementation
- Liaise with NDIA, NDIS Quality and Safeguards Commission, and other key stakeholders as required
- Ensure all mandatory reporting is undertaken and required assessments completed within timelines and of a high quality
- Ensure that all funding management activities are undertaken, and that participants are able to maximise outcomes outlined in individual plans
- Assessing the needs and coordinating support for NDIS participants and set budgets
- Identifying potential improvements to the existing services and processes
- Evaluating and prioritising marketing opportunities
- Conducting NDIS plan and service agreement reviews
- Maintaining documentation of contacts
- Ensuring adherence to company policies and procedures
- Research, coordinate and manage a range of varied levels of supports across multiple providers, to suit participant's needs
- Actively develop, implement, monitor and review participant's NDIS plans and report on progress and outcomes
- Take reasonable care for your own health and safety
- Report any quality, safety incident or hazards to the relevant Manager or Supervisor.
- Ensure you are not affected by alcohol or drugs, to endanger your own or any other persons’ health and safety.
- As required by business needs, support clients to participate in age appropriate activities and tasks including employment, in home support and community access.
- Support clients to access activities and outings in the community.
- As required by business needs, support clients to access activities and outings in the community.
- As required, provide direct assistance to each client in accordance with their service plan and as directed
- Monitor the safety and well-being of the clients and report any concerns to the Manager.
- Participate in the Lifestyle Service Planning process for individual clients and monitor outcomes.

**Recovery Coaching**:

- Foster a supportive and trusting relationship with individuals to facilitate their recovery journey.
- Utilize motivational interviewing and strength-based approaches to empower individuals in setting and achieving their recovery goals.
- Provide education on mental health, substance use, and wellness topics to enhance individuals' understanding of their condition and recovery process.
- Collaborate with individuals in developing coping strategies, relapse prevention plans, and strategies for managing stress and triggers.
- Assist individuals in developing and practicing healthy lifestyle choices, including self-care, stress management, and building positive support networks.
- Promote self-advocacy and empower individuals to take an active role in their recovery process.
- Offer emotional support and encouragement during challenging times, reinforcing individuals' resilience and commitment to recovery.
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**Qualifications**
- Bachelor's degree in psychology, social work, counseling, or a related field (or equivalent experience).
- Relevant certifications or training in support coordination, recovery coaching, or peer support.
- Experience working with individuals with mental health challenges, substance use disorders, or dual diagnoses.
- Strong understanding of recovery-oriented principles, tr