Customer Support Coordinator

4 days ago

Parramatta, Australia Ventia Pty Limited Full time

At Ventia, we work closely with tenant participation groups and programs to share information on initiatives, align our efforts and provide mutual support to benefit overall social housing outcomes. Our social housing call centre has proven performance in delivering large-scale, high quality, efficient call management and response using industry leading technology.

**About the role**
- Respond to high volume inbound calls from members of the community
- Dispatch work order (send it to contractors for work action in timely manner
- Jeopardy management/ managing urgent or high priority work order needing fast
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spreadsheets, and documents

**The benefits**
- Flexible shift hours
- Fantastic, collaborative, helping and fun team
- Opportunity to learn from industry experts who have wealth of knowledge
- Comprehensive onboarding training program designed to set you up for success

**About You**
- Previous customer service or call centre experience essential in any industry
- Ability to listen and demonstrate empathy to customers
- Must be tech savvy, we use multiple systems and screens
- Resilience when dealing with challenging calls
- The successful applicants will genuinely care about their customers and want to make a positive impact on other people’s lives within local communities. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you

**About Ventia**

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**How to apply**

**Position Reference Number: 149052**

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