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Project Support Officer

2 weeks ago

Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,759 per year

Project Support Officer

Licensing and Accreditation, Building Commission NSW

Grade
: Clerk Grade 3/4

Location
: Parramatta 2 days a week required, other locations may be considered

Term
: Ongoing

Applications Close
: Thursday, 04 September :59am)

This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic Support (LABSS) Team within the Licensing and Accreditation (L&A) division of the Building Commission NSW. LABSS team provides operational, business and strategic support to the Licensing & Accreditation division.

About the role
:

As a Project Support Officer, you will play a crucial role undertaking a range of project coordination, analysis, reporting, implementation and administrative activities to support the development and delivery of projects, in line with established project plans and objectives.

Working within the Licensing & Accreditation Business Strategic Support Team, you will be a part of diverse projects and programs. Utilising your keen administration and project support skills, you will deliver results and enhance business practices.

The role requires you to be flexible, highly organised, and adaptable to changing priorities and ad-hoc requests.

Key responsibilities:

  • Assist the team to monitor and report on the delivery of projects to ensure outcomes are met on time, within budget and to agreed quality standards.
  • Undertake a range of project/program support activities and contribute to process improvements to support the day-to-day operations of the team and ensure agreed outcomes are achieved.
  • Provide a range of administrative and support services including records management, briefings, correspondence, meetings, and event coordination, to support project teams and project management delivery.
  • Respond to customer and stakeholder enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
  • Update and maintain records and databases to support a range of projects, policies, and other program initiatives.
  • Work collaboratively with relevant stakeholders to collect and compile information to support information flow, inform decision making and support project outcomes.
  • Demonstrate initiative and a proactive approach to work tasks, while being open to guidance and development opportunities as part of a learning-focused role.

To be successful in this role you will have:

  • The ability to respond to shifting priorities and be flexible to deliver requested outcomes quickly.
  • Problem solving skills, with the ability to present possible options to the project team.
  • A self-motivated and growth mindset and be accountable for your work tasks.
  • Strong communication and collaboration skills, including the ability to clearly convey project updates and information through various formats such as presentations, Excel reports, written documentation, and verbal briefings.

What we need from you

An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

If you have questions about the role, contact Dannielle Burke,

For enquiries relating to recruitment please contact Afrah Ahmed Saied, Talent Acquisition Advisor,

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description

About the Building Commission NSW

  • The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
  • The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
  • Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

This is a fantastic opportunity to join the next phase of the Building Commission within NSW. Building Commission NSW | NSW Government

Salary Grade 0304, with the base salary for this role starting at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 04 September :59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit
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Information on adjustments available for the recruitment process