
Customer Support Coordinator
5 days ago
**Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.**
***
**Your Role**:
Our customer support coordinators provide high-quality customer service to all internal and external stakeholders. Calls will range in complexity but predominantly taking requests for maintenance work and following a process to create work order requests.
**What’s on offer?**
- **Permanent positions available - DAY SHIFT**:
- **Monday to Friday - Start and Finish times my vary**:
- **Convenient Parramatta location & work from home option**
- Close to lots of Public Transport options or affordable car parking
- **Diverse, dynamic and vibrant office**:
- **On the job training and ongoing support**
- Extensive classroom style training to set you up for success
- Ongoing support and mentoring from your Supervisor
**Your duties**:
- Respond professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spread sheets and documents
- Identify and escalate priority cases including high level complaints
**What we are looking for**:
Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers. As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem solving skills. You’ll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.
Above all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you
**About Ventia**
Ventia is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.
**Job Segment**:Call Center, Work from Home, Customer Service, Contract
-
Ndis Support Coordinator
7 days ago
Parramatta, Australia Reachwell Support Pty Ltd Full time**About Reachwell Support** At Reachwell Support, we are committed to empowering people with disability and their families to live with independence, dignity, and choice. We are an NDIS registered provider, delivering high-quality, person-centred services that make a real difference in people’s lives. Our values of Integrity, Respect, Excellence, and...
-
Customer Service Coordinator
7 days ago
Parramatta, Australia Uniting Full time**NEW role for 2025! Customer Service Coordinator** **Based in Parramatta CBD - 3 days per week in office and 2 days WFH after initial settling in period.** - Meaningful Work: Be part of an organisation that makes a real difference in the lives of individuals and communities across NSW and the ACT. - Recognition and Impact: Your work will be valued and...
-
Support Coordinator
2 days ago
Parramatta, Australia Just Better Care Full timeThis is an exciting opportunity for a Support Coordinator role to join our caring and dynamic team located in Parramatta. In this role, you will be responsible for the delivery of high-quality Care Management Services to our NDIS clients as well as Home Care Package clients, including: **Key responsibilities**: - Undertake comprehensive customer assessment...
-
NDIS Support Coordinator
7 days ago
Parramatta Park, Queensland, Australia Reachwell Support Pty Ltd Full time $61,205 - $70,000 per yearAbout Reachwell SupportAt Reachwell Support, we are committed to empowering people with disability and their families to live with independence, dignity, and choice. We are an NDIS registered provider, delivering high-quality, person-centred services that make a real difference in people's lives. Our values of Integrity, Respect, Excellence, and Compassion...
-
Delivery Services Coordinator
2 weeks ago
Parramatta, Australia ED - Group Support Functions Full time**About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...
-
Parramatta, Australia Westpac Group Full time**How will I help?** Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to Join Our Mob. Are you looking for a career that can really make a difference and have an impact in people’s lives? **So, what does a career in Group Operations look like?** We are running an Expression of Interest for Administrator and...
-
Ndis Support Coordinator
7 days ago
Parramatta, Australia Value Care Limited Full time**Introduction**: The NDIS Support Coordinator plays a crucial role in assisting participants of the National Disability Insurance Scheme (NDIS) to navigate their NDIS plans, access appropriate services, and achieve their goals. The role involves providing support, guidance, and advocacy to NDIS participants, ensuring they receive the necessary assistance...
-
Customer Support Specialist
1 week ago
Parramatta Park, Queensland, Australia beBeeCustomerService Full time $60,000About the RoleWe are seeking an experienced customer service professional to join our dynamic team.As a key member of our team, you will be responsible for delivering exceptional customer support and ensuring smooth operations.Your primary focus will be on providing excellent service to our clients through inbound calls and queries, while also assisting with...
-
Business Support Coordinator
1 week ago
Parramatta, Australia NSW Department of Communities and Justice Full timeDivision: Corporate Services - Location: Parramatta, NSW, AU, 2150 - Req ID: 74980 **Business Support Coordinator** - **Location - Orange or Parramatta**: - **Employment type - Ongoing full-time**: - **Grade - Clerk Grade 7/8**: - **Salary - $110,266 pa - $122,058 pa plus employer’s contribution to superannuation and annual leave loading** **Join our...
-
Student Support Coordinator
1 week ago
Parramatta, Australia Southern Cross Institute Full time**Position Summary** **Key Responsibilities** - Advise students on selected course requirements; - Provide assistance to students with academic enquiries - course structure /unit offerings etc; - Coordinate the preparation of student letter of offer for completion; references and immigration purposes; - Manage the co-ordination of mid-semester and final...