Customer Support Coordinator

2 days ago

Parramatta, Australia Ventia Pty Limited Full time

**Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.**
***
**Your Role**:
Our customer support coordinators provide high-quality customer service to all internal and external stakeholders. Calls will range in complexity but predominantly taking requests for maintenance work and following a process to create work order requests.

**What’s on offer?**
- **Permanent positions available - DAY SHIFT**:

- **Monday to Friday - Start and Finish times my vary**:

- **Convenient Parramatta location & work from home option**
- Close to lots of Public Transport options or affordable car parking
- **Diverse, dynamic and vibrant office**:

- **On the job training and ongoing support**
- Extensive classroom style training to set you up for success
- Ongoing support and mentoring from your Supervisor

**Your duties**:

- Respond professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spread sheets and documents
- Identify and escalate priority cases including high level complaints

**What we are looking for**:
Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers. As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem solving skills. You’ll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.

Above all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you

**About Ventia**
Ventia is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.

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