
Customer Support Coordinator
2 weeks ago
**Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.**
***
**Your Role**:
Our customer support coordinators provide high-quality customer service to all internal and external stakeholders. Calls will range in complexity but predominantly taking requests for maintenance work and following a process to create work order requests.
**What’s on offer?**
- **Permanent positions available - DAY SHIFT**:
- **Monday to Friday - Start and Finish times my vary**:
- **Convenient Parramatta location & work from home option**
- Close to lots of Public Transport options or affordable car parking
- **Diverse, dynamic and vibrant office**:
- **On the job training and ongoing support**
- Extensive classroom style training to set you up for success
- Ongoing support and mentoring from your Supervisor
**Your duties**:
- Respond professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spread sheets and documents
- Identify and escalate priority cases including high level complaints
**What we are looking for**:
Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers. As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem solving skills. You’ll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.
Above all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you
**About Ventia**
Ventia is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.
**Job Segment**:Call Center, Work from Home, Customer Service, Contract
-
Customer Support Coordinator
2 weeks ago
Parramatta, Australia Ventia Pty Limited Full timeCustomer Support Coordinator **Date**:21 Aug 2024**Location**:Parramatta, NSW, AU, 2150**Company**:Ventia- Competitive hourly pay rate - Fantastic, collaborative, and highly supportive team as well as leadership - Opportunity to work within our Housing NSW contract- At the Ventia Operations Centre, we work closely with a diverse range of clients. This...
-
Customer Support Coordinator
5 days ago
Parramatta, Australia Ventia Pty Limited Full timeCustomer Support Coordinator **Date**:5 Jun 2025 **Location**:Parramatta, NSW, AU, 2150 **Company**:Ventia **Why Join Us?** - **Competitive hourly pay**starting at $34.58 per hour (Clerks Award > Adult Level 3), with additional penalties for after-hours and weekend shifts - **Supportive, collaborative team** **culture** led by experienced and...
-
Customer Service Coordinator
2 weeks ago
Parramatta, Australia Uniting Full time**NEW role for 2025! Customer Service Coordinator** **Based in Parramatta CBD - 3 days per week in office and 2 days WFH after initial settling in period.** - Meaningful Work: Be part of an organisation that makes a real difference in the lives of individuals and communities across NSW and the ACT. - Recognition and Impact: Your work will be valued and...
-
Support Coordinator
1 week ago
Parramatta, Australia Just Better Care Full timeThis is an exciting opportunity for a Support Coordinator role to join our caring and dynamic team located in Parramatta. In this role, you will be responsible for the delivery of high-quality Care Management Services to our NDIS clients as well as Home Care Package clients, including: **Key responsibilities**: - Undertake comprehensive customer assessment...
-
Customer Support Coordinator
2 days ago
Parramatta, Australia Ventia Pty Limited Full timeAre you in the Retail or Customer Service business? Looking for a new career and a workplace to grow with? **Whats On Offer**: - Commencing ASAP. - Shifts are Monday to Friday. - Flexibility to potentially work from home and from the Parramatta office - which is conveniently located close to public transport - Supportive, friendly and diverse office...
-
Customer Support Coordinator
2 days ago
Parramatta, Australia Ventia Pty Limited Full timeAt Ventia, we work closely with tenant participation groups and programs to share information on initiatives, align our efforts and provide mutual support to benefit overall social housing outcomes. Our social housing call centre has proven performance in delivering large-scale, high quality, efficient call management and response using industry leading...
-
Support Coordinator
4 days ago
Parramatta, Australia Local NDIS Provider Full time**Job Title**: NDIS Support Coordinator **Company**: Local NDIS Provider **Location**: Sydney, NSW **Employment Type**: Full-time **Salary**: Market Competitive Rate **About Us**: Local NDIS Provider offers Support Coordination, Plan Management, and Support Staff services to NDIS participants. We aim to empower individuals with disabilities to achieve...
-
Support Coordinator
1 week ago
Parramatta, Australia Afea Care Services Full time**Location: Parramatta | NSW**: Afea Care Services is a leading Home and Disability Services Care provider under the NDIS, Home Care Package and icare schemes, operating across Sydney, Melbourne and Brisbane. We offer services including Home Care support, Supported Independent Living, Support Coordination, Plan Management and Nursing Care to individuals...
-
Customs & Transport Coordinator
4 days ago
Parramatta, Australia Protech Warehousing & Manufacturing Full timeAre you a logistics professional with experience in managing export and transportation operations? Due to expansion into the New Zealand market, an opportunity has become available for a skilled _**Export & Transport Coordinator**_ to join a dynamic team in Rydalmere. Joining a leading provider of electrical solutions, you will ensure the seamless execution...
-
Customer Support Consultant
2 days ago
Parramatta, Australia Ventia Pty Limited Full timeCustomer Support Consultant **Date**:29 Sep 2024**Location**:Parramatta, NSW, AU, 2150**Company**:Ventia- Competitive hourly pay rate - Fantastic, collaborative, and highly supportive team as well as leadership - At the Ventia Operations Centre, we work closely with a diverse range of clients**The roles will be working 8 hours a day, 5 days per week across...