Support Coordinator

2 weeks ago

Parramatta, Australia Just Better Care Full time

This is an exciting opportunity for a Support Coordinator role to join our caring and dynamic team located in Parramatta.

In this role, you will be responsible for the delivery of high-quality Care Management Services to our NDIS clients as well as Home Care Package clients, including:
**Key responsibilities**:

- Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer.
- Ensure appropriate information is provided and explained to the customer at all times regarding the service agreement
- Where applicable, develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines.
- Stay current on NDIS and Aged care policies and guidelines.
- Ability to cultivate and maintain positive working relationships with agency staff, participants, and key service providers.
- Monitor end of plan dates and proactively engage with clients to assist with service renewals.
- Provide financial and case management services to customers, and representatives where required.
- On boarding and maintenance of customer’s packages and portfolios.

**Qualifications, Skills and Experience**
- Qualifications in Community Services, Human Services, Nursing or equivalent.
- Minimum 2 years’ experience in a coordinator role or case management.
- Demonstrated experience developing and maintaining client relationships
- Ability to coordinate services according to relevant program guidelines.
- Experience of working in a multi-disciplinary team.
- High level of computer literacy, specifically with Microsoft Office
- Highly developed written and verbal communication skills
- Excellent ability to connect and build rapport with multiple stakeholders
- NDIS Worker Screening Clearance & Criminal Record Check.
- Working with Children Check (where required in accordance with state based legislation).
- Current Driver’s License.

**Next steps**:
**Possible starts with you

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