Customer Service

ARE YOU LOOKING TO RELOCATE TO MELBOURNE AND BUILD YOUR CAREER IN SHIPPING?

APPLY TODAY

Multiple opportunities, based in South Wharf, Melbourne

Easy-to-commute location and easy access to public transport

Hybrid working (3 days in the office, 2 days WFH) after completing training

Full training provided - direct industry experience is not required

Relocation support

Jump Aboard for #betterways

**Culture & Benefits**:
We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

As part of our Employee Experience offering, CMA CGM offers a number of perks including:
Flexible working options

Annual health checks for all employees

Study leave and study reimbursement

Discounted car parking at the DFO South Wharf

Subsidised MYKI tickets

Corporate rates with ANZ Bank

Novated car leasing

Social Club activities all year round

Discounts at selected food outlets

Discounted access to Push Fitness

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

**About the Roles**:
2 x Export Customer Care Representative (Perm, FT)

4 x Customer Care Representative (Perm, FT)

The role is to be the first point of contact for customers in receiving, processing booking, sending booking confirmation and manage booking amendments and cancellations.

1 x Service Delivery Coordinator Imports (Perm, FT)

The role is to assist our customers with their enquiries ensuring a smooth distribution of import documentation and the delivery of import cargo to internal and external customers.

2 x Cargo Readiness Officer (Perm, FT)

The role is to provide effective management and control access across the export cargo cycle to ensure clients adhere to export deadlines and deliver cargo on time.

2 x Specialised Desk Representative (Perm, FT)

In this role, you will be providing high level of service and handling all enquiries from ANL & CMA CGM Premier Clients for their Imports and Exports shipments.

2 x Specialised Desk Reefer Representative (Perm, FT)

The role is to efficiently handle all enquiries from ANL & CMA CGM designated Specialized Reefer Desk customer in timely and satisfactory manner.

**To be successful in this role, you will need**:
Completing of year 12 or equivalent or tertiary qualifications in relevant fields

1-3 years of experience in customer service or sales support or sales administrative roles

Good keyboard and computer skills with the ability to pickup systems

Customer oriented approach with excellent communications skills, both written and verbal

Problem-solving skills with the ability to foster relationships with customers

Able to multitask and work autonomously with minimum supervision

If you are a New Zealand citizen and looking to relocate to Melbourne, Austrlia, you are more than welcome to apply.

Please note that remote working in overseas locations are not considered.

**About Us**:
We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you

Come and find your better way with us...