Customer Service

8 hours ago

Melbourne, Australia Magnet Capital Pty Ltd Full time

Magnet Capital is Australia's first crypto asset hedge fund operating through an ASIC licensed intermediary. Our aim is to build long-term wealth together with our co-investors by identifying and exploiting investment opportunities in the new and exciting crypto asset market.

We’re on the lookout for Customer Service Representative within our centre This is a hybrid position, giving you the flexibility to work from home and the office. We are looking for someone who genuinely cares about the experience of our customers, is a fast learner and has aspirations to grow in your career with us.

Our Customer Service team pride themselves on the level of service they provide to our customers and we are looking for someone who shares their commitment. We will of course provide you with all the training you will need, and you will always have your experienced colleagues to help support you and develop your knowledge.

You are someone with good organizational skills that allow you to stay on top of multiple items at the same time and can switch direction. You are the consummate team player. There is no task or project too big or too small for you - you attack them all with passion, creativity, a positive outlook, and attention to detail.

**Responsibilities**
- Provide thorough and timely follow up to customers
- Promptly respond to customer inquiries & connect with customers in a warm and upbeat manner
- Investigate customer issues and guide customers to the best resources to resolve any issues
- Manage Investors portfolio
- Explaining product features and attributes
- Troubleshooting product performance issues with customers to minimize returns of first-quality products
- Processing customer returns, warranty claims and assisting with product registrations
- First response to marketing and New Dealer enquiries
- Inventory availability
- Collaborate with cross functional teams for various projects and insight from the customer’s perspective

**Prerequisites for the role include**:

- Friendly & cheerful personality
- Excellent communication skills
- Customer-service oriented with multi-tasking capabilities
- Prior experience in serviced office or hospitality industry an advantage

**Benefits**:
This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.

These benefits include:

- Onsite training and ongoing professional development
- Internal advancement opportunities for high performers
- Working with like-minded and passionate people in an environment that will support and challenge you
- Supportive and energetic team culture
- Investment in your future career growth and progression
- Quarterly events and team building activities

**Salary**: $45,853.70 - $78,205.42 per year

**Benefits**:

- Employee mentoring program
- Employee stock purchase plan
- Health insurance
- Professional development assistance
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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