IT Change Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Title: Private Cloud IT Change Manager

Location: Melbourne/Sydney, Australia II Hybrid

Type: Full Time, Permanent.

Reports to: Director AU Production Support

Get To Know Us:
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Why You Will Love It Here
Flexibility: Hybrid Work Model

Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get to Do:

- Develop, deliver, and execute a comprehensive Change Management strategy aligning to the current ITSM, MSP and Cloud project requirements whilst adhering to SS&C's global policies and processes, certified under ISO 27001.
- Develop and implement a local change process which compliments and leverages the SS&C Enterprise Change Framework (ECF).
- Serve as the key liaison between cross-functional teams to ensure smooth technology adoption by aligning workflows, promoting consistent knowledge sharing, and delivering change initiatives that build stakeholder capability and readiness.
- Own the IT Change process, facilitating Change Advisory Board (CAB) meetings, governing the presentation, assessment and approval of Change Requests.
- Following identification of risks, perform detailed change impact assessments, readiness evaluations, and risk mitigation strategies across business and technical streams supporting general business items and Private Cloud migration initiatives
- Collaborate closely with project managers, solution architects, and business SMEs to synchronise change efforts with technical delivery
- Monitor and Report on change performance metrics, including success rates, change related incidents and continuous improvement.
- Support ongoing Bluedoor and Private Cloud migration change events utilising the newly defined change management process.
- Act as gatekeeper to Production, ensuring no unauthorised change impact production environments whilst enabling efficient and controlled delivery of fixes.
- Champion change by addressing resistance, promoting adaptability, gathering stakeholder feedback, and driving continuous improvement to sustain change.

What You Will Bring:

- Proven experience in change management and transformational change delivery.
- Ability to think strategically and deliver simultaneous change programs.
- Excellent verbal communication skills and active listening skills.
- Strong problem solving and identifying root cause to address challenges effectively.
- Must be a team player and able to work collaboratively and flexibly with and through others.
- Proven experience in supporting change management for new service and product offerings.
- Proficiency in identifying potential risks and develop appropriate risk mitigation strategies.
- High level of attention to detail to ensure all aspects of the change are managed meticulously.
- Proven experience in managing and influencing stakeholders at all levels.
- Bachelor’s or master’s degree in information technology, Computer Science, Engineering, or a related field.
- 5+ years of experience in IT Change Management or IT Service Management roles.
- Strong knowledge of ITIL framework (ITIL v4 certification preferred).
- Experience with change management tools (e.g., ServiceNow, Jira).
- Excellent communication, facilitation, and stakeholder management skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive the establishment and evolution of process across a complex business

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee