Kinto Operations Coordinator

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.- We offer flexible hours and workspaces, with a hybrid of working from home and the office.- 13% Superannuation l 14 Weeks Primary Carers Leave Full Pay l Subsidised/Allocated Vehicle

KINTO, partnering with Toyota, makes driving easier. Everyone should have the freedom to move. With cities more congested and lives more connected, we need a new way to travel from A to B. One solution that’s flexible, convenient and simple to use - that’s KINTO.

KINTO’s origins lie in the word Kinto-un (Japanese for ‘flying nimbus’) - a service that quickly appears and, no matter where you are or what time it is, takes you wherever you wish to go.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at Toyota.

Our people are on a mission to create a future mobility society, where movement is possible and accessible for everyone.

For example, Toyota is developing a range of sustainable mobility services and transportation solutions to better help you and our planet: from battery electric vehicles to remote-controlled robotics (you may have seen these at the Tokyo Olympics).

We are heavily invested in sustainability; Toyota's ambition is to achieve zero emissions by 2050.

Toyota is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We do this through employee community engagement, mentorship programs, and our annual Women’s Conference.

Our two longest serving employees have been with us for over 42 years. We’re also proud to have more than 100 employees over 25 years’ service. Together, we are Toyota.

What you’ll contribute to

Be the voice of KINTO, Toyota’s car sharing and car rental service that supports both our Environmental and Mobility goals; solving member enquires, dealer enquires and vendor/supplier management that support excellent member experiences.

This role will see you employed at Toyota on a permanent basis however you will initially be seconded to work with our exciting Kinto team on a three year secondment The Business Operations Coordinator role is a key customer service role and would suit someone who loves a fast paced and varied work environment. Not every day is the same, and that’s what we love about it

This role can be based from our Scoresby or Port Melbourne locations.

How you’ll make an impact- Assist members, dealers & partners with bookings. Answer queries, monitor the Kinto Operations inbox & update the system record.-
- Coordinate with vendor helpdesks regarding technology issues raised by members.- Account management; action failed payments/unpaid invoices, insurances, refunds, vendor payments including parking.- Vehicle onboarding process including vehicle branding kits to be sent to installers for vehicle set-up.- Be the go-to operation support person

Your attributes - If you’ve got one or more, we’d love to hear from you- You will be a strong customer service focused person Someone who is not afraid to professionally manage complex issues.- Demonstrated experience and confidence in using excel. We can train you in our in-house systems- Ability to be flexible and work in an environment that’s is fast paced and where your day to day workload may change.- Self-motivated, and ability to work autonomously however also be part of a fantastic and supportive team- Passionate about providing solutions and eager to learn.- Strong communication skills and demonstrates empathy.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces & a school holiday program- Career Development plans & Promotions and Rotations Program- 14 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers- Wellness facilities & Employee Assistance Program- 5 days paid domestic and family violence leave- 13% superannuation & a yearly contribution to your private health insurance- Paid volunteer days to support your community- Partially or Fully Subsided Motor vehicle

You’re welcome to find out more by visiting our careers page:
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

We are happy to adjust the recruitment process for your accessibility requirements. Please contact