Toyota for Life Program Coordinator

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.- We offer flexible hours and workspaces, with a hybrid of working from home and the office- 13% Superannuation l 14 Weeks Primary Carers Leave Full Pay l Subsidised/Allocated Vehicle- Free School Holiday Sessions l 24/7 Free Employee Assistance Program | Free Onsite Gym

At Toyota we celebrate individual differences. You don’t need to meet 100% of the criteria to apply. We’d still love to hear from you.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at Toyota.

Our people are on a mission to create a future mobility society, where movement is possible and accessible for everyone.

For example, Toyota is developing a range of sustainable mobility services and transportation solutions to better help you and our planet: from battery electric vehicles to remote-controlled robotics (you may have seen these at the Tokyo Olympics).

We’ve also just launched KINTO, a car sharing and car rental service to support both our Environmental and Mobility goals.

We are heavily invested in sustainability; Toyota's ambition is to achieve zero emissions by 2050.

Toyota is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We do this through employee community engagement, mentorship programs, and our annual Women’s Conference.

Our two longest serving employees have been with us for over 42 years. We’re also proud to have more than 100 employees over 25 years’ service. Together, we are Toyota.

What you’ll contribute to

The regions are responsible for planning, coordination and execution of market representation, Dealer standards, retail development and business transformation activities in order to bullet proof the Dealer network and contribute to achievement of sales volume, market share and profitability objectives.

The Toyota for Life Program Coordinator is primarily responsible for supporting the development and implementation of the Toyota for Life program in order to ensure the best possible guest experience at each and every Toyota dealership and support business targets for TMCA over the short, medium and long term.

This is a permanent position based at Port Melbourne with a hybrid work style. This role will suit someone who is starting out in their career, a person with a positive attitude and willingness to learn

How you’ll make an impact- Assists in the development of the Toyota for Life (TFL) Standards, through the annual review process. Helping to identify continuous improvement opportunities through stakeholder feedback from Regions and Dealers. Facilitates the development of wording for each of the TFL Standards, helping to collate, edit and finalize prior to the TFL program launch.- Supports the co-ordination of the existing Toyota for Life (TFL) Standards, processes and procedures consistent with set policies to achieve a consistent guest/customer experience.- Acts as liaison between national divisions and Regions on key projects that impact the Regions and the Dealer Network. Resolves any queries and issues, escalating matters to minimise risk.- Supports the coordination of Toyota for Life training and development activities for stakeholders to enhance dealership based guest processes and skills, and compliance process training for networks and regions in order to ensure the achievement of Toyota For Life standards.- Supports the coordination of Toyota for Life forums to ensure that Toyota for Life plans, progress and issues are clearly communicated to all stakeholders.

Your attributes - If you’ve got one or more, we’d love to hear from you- Customer centric mindset and strong ability to build stakeholder relationships- Strong written and verbal communication skills, confident to facilitate discussions- Experience in identifying improvement opportunities based on organisational standards and annual review proceses- Ability to manage enquiries, resolving any issues and escalating when necessary- A positive attitude is a must

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces & a school holiday program- Career Development plans & Promotions and Rotations Program- 14 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers- Wellness facilities & Employ