Customer Service Officer

2 days ago

Adelaide Region SA, Australia BGIS Full time

Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.

There are **two roles **available within the BGIS Operations Centre which is a 24/7 business, and as such the **roles will attract weekend and public holiday work.**
- **Role 1**:6am to 10pm, Monday to Friday with weekend rotation throughout the year
- **Role 2**:9pm to 7am **, **4 days on and 4 days off rotation including weekend work

Roles are based in **Adelaide, SA.**
- Answering incoming calls, and delivering prompt, accurate and timely customer service
- Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met
- Liaise with service providers and Facilities Managers for clarification of technical issues
- Update our management system to ensure the timely rectification of building faults
- Adhering to KPIs and reporting on service levels
- Escalate relevant issues to the appropriate personnel/management

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service or Contact Centre environment
- Experience working with internal and external stakeholders at varying levels of an organisation
- Ability to interpret queries and assist appropriately
- Demonstrated attention to detail including good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible / innovative approach

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits, and an exceptional Employee Recognition Program.

In the Operations Centre BGIS provide:

- Comprehensive and structured Training in Facilities Management
- Exposure to a diverse range of clients in the commercial sector
- Close knit and supportive, fun team environment
- Relaxed Dress Code - leave your suit at home, we are smart casual
- Reward and Recognition Program - hard work is noticed and appreciated
- Opportunities to join social, CSR, and other committees for those who love to make a difference
- We are proud to promote a diverse and inclusive work environment.

**About BGIS**

BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals, and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

  • Customer Service Officer

    7 hours ago

    Adelaide Region SA, Australia HAYS Full time

    A Not-for-profit organisation is seeking an experienced Customer Service Officer join them **Your new company** This company is a statutory authority responsible for providing support services, and administering long service leave entitlements, to South Australia's construction industry. **Your new role** Reporting to the Manager, this role will provide...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia Appoint Full time

    Live and work close to home with on-site parking - Job security and career opportunity - Enjoyed a varied role in a fast paced environment We are excited to be partnering with this privately owned packaging company which proudly produces Australian made products. We are on the hunt for a self-motivated, proactive Customer Service Officer to join their...

  • Customer Service Officer

    1 week ago

    Adelaide Region SA, Australia BGIS Full time

    **BGIS** - a global leader in real estate, supporting professional development opportunities and excellent company benefits with an exceptional employee recognition program is currently experiencing strong company growth and require a **Customer Service Officer** to join our existing team. - Permanent Full-Time| Excellent job security - A rewarding and...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Representatives, Officers and Call Centre operators across Adelaide for temporary contracts in various industries. flex**hive** is your on-demand talent platform. We are currently seeking Customer Service & Contact Centre Operators in Adelaide. Our clients in the commercial and public...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Join a SA Government Department for a short term contract assisting the public with general enquiries. **Your new company** This Government Department are essential for all Australians and are looking for someone to join a CBD based team in a temporary role for the next 6 weeks. **Your new role** **What you'll need to succeed** - Previous experience in a...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...

  • Customer Service and Admin Officer

    4 days ago

    Adelaide Region SA, Australia HAYS Full time

    A well-reputed company is seeking a casual Customer Service Officer to join their team **Your new company** This company is a dynamic and fast-paced organisation that specialises in manufacturing innovative products for domestic customers They believe in working along with clients to give their homes a complete makeover as required. **Your new...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia Stream Consulting Group Full time

    **Company** An international brand, our client is a leading finance & technology company. Known for low staff turnover with over 130 employees across Australia and New Zealand, many employees stay 10+ years with the company. They are a market leader in the field with an excellent client base and clear cut career progression paths. **Team &...

  • Customer Service Administration Support Officer

    2 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    The Customer Service Officer will provide outstanding customer service to meet customer requirements and achieve a high level of customer satisfaction. With a proven history in building and maintaining valued customer relationships, they will thrive in going above and beyond to problem solve and deliver valued outcomes and customer experience. **ustomer...

  • Cabin Baggage Officer and Customer Service Officer

    2 days ago

    Adelaide Region SA, Australia Qantas Airways Limited Full time

    The Jetstar team at Adelaide Airport are seeking expressions of interest from customer service superstars who are interested in joining our team at the Adelaide Domestic Terminal. The roles offered are Customer Service Officers and Cabin Baggage Officers. If you’ve ever thought about a career in aviation — now is the perfect time to take off with...