Service Coordinator

**About the Company**:
Committed to making the most sustainable, reliable, and affordable energy and with presence in over 90 countries, our client is a global leader in the Energy market. Their mission is to empower their customers to meet the growing global demand for energy while transitioning to a more sustainable world.

Their breadth of offerings from power generation, transmission and distribution, along with proven expertise, allows them to provide end-to-end energy solutions to meet the growing needs of the local market.

**About the Position**:
Due to internal growth, we are seeking a Service Coordinator to join their expanding team in Macquarie Park, NSW.

**How You’ll Make an Impact**:

- Support the Service Operations Manager to secure service orders and service agreements.
- Successfully driving service improvements across the different service operational portfolios.
- Support and develop business and to achieve service business targets.
- Excellent time management and organisation skills to grow stakeholders’ relationships.
- Develop and maintain strong and impactful relationships with customers.
- Prepare spare parts and service offerings to customers.
- Update training brochures, manage customer training schedule, records, and coordinate training deliveries.
- Manage and maintain training facilities and equipment.
- Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
- Develop a culture of moving from a “passive” to an “active” mentality (Regarding up-sales / customer contact / claim management / new opportunities / risk management / etc).
- Planning and administration of preventative maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner.
- Administer service contracts and small service projects and achieving or improving the gross margin of service contracts and small service projects.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure customer satisfaction.

**To be successful in this position you will have**:

- At least 4 years’ experience in I&C sales.
- The ability to work under pressure and handle stress.
- Good verbal and written communication skills in English.
- Excellent leadership, communication, sales, and customer service skills.
- Project experience with plant realization engineering and services.
- Ability to travel to customer sites across Australia and New Zealand from time to time.
- Strong competence in using IT Tools such as:

- Microsoft office suites,
- SAP,
- Salesforce
- Management experience may be advantageous.
- Engineering degree preferred, experience in energy industry preferred.
- Knowledge of Siemens Energy DCS T3000 will be a plus.
- Familiarity or experience with Siemens Control Systems, PLC’s or SCADA systems preferred.

**Next step**s**:
If you’d like further information about this position, please don’t hesitate to get in touch.

**_ Who are we and what do we do?_**
- Tecside are the partner of choice for Contract Staffing and Recruitment Services within the Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction and Manufacturing industries. Our Client Portfolio is diverse, and we hold strong partnerships with many organisations of varying sizes globally. _At our core we are driven by the four DNA pillars of safety, communication, accountability, and transparency_

**Job Information**:

- Salary Periods: hour- Job Reference: 193441- Salary: AU$45 - AU$48 per hour- Salary From: AU$45- Salary To: AU$48- Job Industries: Admin and Secretarial- Job Locations: Macquarie Park, Sydney, Australia- Job Types: Contract- Job Areas: Macquarie Park