Service Coordinator

4 days ago

Sydney, New South Wales, Australia Alfa Laval Full time $60,000 - $100,000 per year

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

Are you highly organized, detail-oriented, and passionate about delivering exceptional customer service? Join Alfa Laval, a global leader in engineering solutions, as a Field Service Coordinator and play a pivotal role in ensuring smooth, efficient service delivery across Australia.

About the Role

As a Field Service Coordinator, you'll be the heartbeat of our service operations—planning, scheduling, and coordinating field service activities to meet customer expectations and contractual obligations.

Key Responsibilities

  • Manage and execute Service Agreements across Australia
  • Schedule jobs and allocate resources using OneService
  • Coordinate spare parts orders and ensure timely delivery
  • Track progress, KPIs, and prepare monthly service reports
  • Support invoicing processes and maintain accurate documentation
  • Liaise with Field Service Engineers, Sales, and Customers to resolve issues
  • Ensure compliance with WHS and ISO standards

What We're Looking For

  • Experience in service coordination, scheduling, or operations
  • Strong organizational and multitasking skills
  • Excellent communication and stakeholder management
  • Tech-savvy (ERP systems, MS Office; OneService/iScala experience a plus)
  • Ability to thrive in a fast-paced environment

What's in It for You

  • Competitive salary + bonus opportunities
  • Ongoing training and career development
  • Inclusive, safety-first culture
  • Be part of a global organization with local impact

#LI-Hybrid

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