Customer Connect Officer

1 day ago

Camberwell, Australia City of Boroondara Full time

Support the delivery of important council services
- Ongoing and Fixed Term positions available - Commencing mid November 2024
- $71,689pa (plus super and RDO)

Boroondara is changing
We are in the midst of implementing a major business transformation. This change is crucial to delivering on our commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience.
A little bit about the role
Reporting to the Team Leader - Customer Connect you will play an integral part in our transformation journey providing high quality services and support for our community.
Whilst you will work across a minimum of 2 channels your primary focus will be phone based so we are looking for people who are strong communicators who enjoy helping people and solving problems in a contemporary contact centre environment.
You are keen to work for an organisation that will invest in your ongoing learning and development in a fast-paced environment where we put the customer at the centre of everything we do.
Want to know more?
Check out the Position Description
Why join us
This is a fantastic role to showcase your existing knowledge, experience and enthusiasm, and develop your skills further. You will join an exciting team, where peer-to-peer learning and collaboration will be a core component that drive success.
**You will join a great work environment which offers**:

- flexible work hours and hybrid working after your training period (typically a minimum 2 days onsite, 3 days’ work from home)
- active learning and development opportunities
- prime office location in Camberwell surrounded by cafes, retail and restaurants
- generous parental leave and other leave entitlements
- wellbeing programs, free flu vaccinations,12 RDO’s a year and more.

Employment requirements
- Applicants must have the right to work in Australia.
- Preferred applicants will be required to undergo a National Police Record Check

How to apply
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara

  • Part-time Customer Support Officer

    1 week ago

    Camberwell, Australia MedAdvisor & Adheris Health Full time

    Are you a** Customer Service/ Receptionist Professional** that is seeking for your next move? Or are you a **Dispensary Technician or Pharmacist Assistant** that is seeking for a change in your career? Our fun and passionate Customer Support Team is looking for a part-time Customer Support professional, who will bring a passion for helping customers achieve...

  • Rapid Response Officer

    1 week ago

    Camberwell, Australia City of Boroondara Full time

    Full-time, permanent position Work independently and as part of our awesome Drainage & Cleansing Team at Riversdale Depot $66,635 - $71,952 plus super & RDO A little bit about the role Be a part of our Drainage Maintenance Team based at Riversdale Depot. The Rapid Response Officer performs cleansing and general maintenance duties and conducts infrastructure...

  • Administration Officer

    6 days ago

    Camberwell, Australia City of Boroondara Full time

    Permanent, part-time position (19 hours per week) Be part of a diverse team, planning and delivering projects for Boroondara Council $71,689 - $77,464 per annum (pro-rata) depending on experience, plus super An exciting opportunity currently exists for an experienced administrator to join our fast-paced and extremely talented Capital Projects team. This role...

  • Volunteer Sector Development Officer

    1 week ago

    Camberwell, Victoria, Australia City of Boroondara Full time $84,770 - $98,205 per year

    Volunteer Sector Development Officer -Fixed Term Contract until 30 June 2027.Play a key role to promote and raise the profile of volunteering across BoroondaraFull time, Fixed Term Contract until 30 June 2027.$84,770 to $98,205 per annum plus Super and RDOMake a difference in the community by developing activities that raise the profile of volunteering,...

  • Volunteer Sector Development Officer

    1 week ago

    Camberwell, Victoria, Australia City of Boroondara Full time $84,770 - $98,205 per year

    Volunteer Sector Development Officer - Fixed Term Contract until 30 June 2027.Play a key role to promote and raise the profile of volunteering across BoroondaraFull time, Fixed Term Contract until 30 June 2027.$84,770 to $98,205 per annum plus Super and RDOMake a difference in the community by developing activities that raise the profile of volunteering,...

  • Projects and Office Lead

    2 weeks ago

    Camberwell, Australia City of Boroondara Full time

    Projects and Office Lead Deliver programs and projects to create a thriving, creative and connected community Full time, fixed-term 12-month position $107,962 - $120,556 per annum plus RDO leave and Super In this role, you will lead and contribute to the development and delivery of a variety of projects, identifying opportunities for innovation and service...

  • Telstra Retail: Casual Customer Service

    2 weeks ago

    Camberwell, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:7 Aug 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant CAMBERWELL **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Customer Experience Consultant

    4 days ago

    Camberwell, Australia Junior Adventures Group Full time

    **Company Description** Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...

  • Customer Experience Consultant

    5 days ago

    Camberwell, Australia Junior Adventures Group Full time

    **Company Description** Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...

  • Office Administration Assistant

    3 days ago

    Camberwell, Australia Executive Personal Concierge Pty Ltd Full time

    **About the business** Executive Personal Concierge Pty Ltd is a Personal Concierge company providing services to our clients around Melbourne. We are looking to recruit an Administrative Assistant for our growing business. **About the role** Qualified applicants will possess excellent people skills as well as the ability to work independently within a...