Aps 5 - Assistant Service Deliver Manager

3 days ago


Melbourne City Centre, Australia Australian Government Department of Defence Full time

$76,611- $82,059 (plus Super)
- Melbourne CBD - VIC

**The Role**

The APS 5 Assistant Service Delivery Manager role will:

- Support Archives Digitisation Projects by managing the preparation and delivery of records of records to our digitsation providers.
- Work with stakeholders to ensure projects run on schedule and the services delivered are to the required standards.
- Create a high standard of service by monitoring and reviewing performance through the use of data and quality outcomes.

This role is non-ongoing for 18 months with the possibility of an extension.

**About our Team**
This role is a part of the Archives Digitisation Projects leadership team supporting multiple digitisation projects.

The successful applicant will manage a team of approximately 15 staff supporting records digitisation. You will ensure records are delivered to our digitisation providers in line with their contracts and the services provided meet the required standards. You will lead your team to keep staff engaged, productive and providing a high standard of customer service.

To be successful in this role you will have:

- Demonstrated experience in large team management.
- Demonstrated experience in managing multiple, concurrent activities.
- Highly developed communication, organisation and negotiation skills.
- Experience in stakeholder engagement and liaison.
- Demonstrated ability to identify issues and deliver continuous improvement activities.

Self-drive travel between different sites and locations will be required; applicants will require a current Driver’s Licence.


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