Customer Support Liaison

We invest time in our people and help them chart their own career trajectory
- Flexible work options, competitive salary with generous leave benefits
- Our Team is respectful, inclusive, and supports connection and collaboration.

**The world’s biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

Based in
**Brisbane** or
**Melbourne**, the
**Customer Support Liaison** is responsible for expanding and retaining Shell Energy’s C&I customer base.

**Lead the change, from the frontline**

With honesty, integrity and respect, you will:

- Managing large customer accounts and respond to customer enquiries;
- Conduct customer meetings (Face to face and conference calls)
- Respond to sales enquiries;
- Conduct regulatory, sales and customer reporting;
- Respond to invoice and data requests and other administrative enquiries from customers and brokers;
- Assist with web portal set up and training;
- Identify opportunities for process improvement and system development to deliver greater success and business efficiencies;
- Provide administrative support to the C&I Sales customer service teams; and
- Comply with all relevant company procedures.

**What you’ll bring**

Here’s what you’ll need to thrive in this role:

- Understanding of the energy sector, preferably within a retail environment;
- Experience in successfully selling to or servicing business customers;
- Proven track record in supporting a sales team in meeting targets / KPIs;
- Excellent interpersonal skills and ability to build relationships with a wide range of stakeholders;
- Ability to manage expectations and deliver to committed timeframes in a fast paced environment ;
- Demonstrated strong verbal and written communication skills;
- Ability to resolve conflict and negotiate good business and customer outcomes;
- Demonstrated desire and interest in helping customers and maintaining strong relationships;
- Ability to quickly learn and adapt to internal systems and processes;
- Competent excel skills;
- Excellent attention to detail;
- Ability to work under pressure whilst maintaining tolerance, appropriate humour and patience;
- Ability to meet personal objectives as well as aligning to team goals; and
- Capable of working as part of a team and autonomously.

**Why join our team**

Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As a **Software Engineer**, you’ll have the best shot at energising a better future, one business at a time.
- **Work **that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our clients and for you.
- **People **who bring the expertise and drive to succeed. Our Team is respectful, inclusive, and supports connection and collaboration.

We think you’ll love it here too. Some of our benefits include:

- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.

Visit our careers site to find out more.

Read the stories of our incredible people.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability._