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Patient Financial Liaison

2 weeks ago

South Brisbane, Australia Mater Group Full time

**Job no**: 501502
**Work type**: Permanent
**Location**: South Brisbane
**Categories**: Administration

Mater Private Hospital is currently seeking an experienced** Patient Financial Liaison Officer **to join our Inpatient Finance Team at our South Brisbane campus.

The position is permanent full time Monday - Friday, with hours ranging from 700 - 1800 on a rotating roster.

This is an excellent opportunity to bring your knowledge and expertise into a high functioning, multi skilled team.

**Salary: $43.31 (MCA Level 4) per hour plus superannuation and salary packaging**
**$85,878 per annum plus superannuation and access to salary packaging**

The Patient Financial Liaison Officer is responsible for accurate billing/estimates for Private Patients whilst delivering exceptional customer service to Mater Staff, Health Practitioners, and the wider Health Community.

Your main responsibilities will include (but not be limited to):

- Undertake Health Fund eligibility checks for all private patients wishing to utilize Private Health Insurance for their inpatient admission at the Mater Private Hospital
- Prepare cost estimates for private patients admitting to the Mater Private Hospital to ensure patients are aware of any out-of-pocket expenses.
- Ensure appropriate Informed Financial Consent paperwork is prepared for each private patient admission.
- Liaise with Patients, Internal Departments, Medical Consultants in relation to a patient’s level of coverage.
- Always deliver exceptional Customer Service to internal and external clients
- Answer and respond to telephone enquiries from both patients and Medical Officer’s Room’s
- Discuss financial implications with patients/family members, explaining their options (Private/Public admission)
- Banking

**About you**

To be successful, you will require:

- Previous Medical Billing and Health Fund experience
- Mid-level Technology/Computer use and knowledge/ability to learn new software
- Demonstrable knowledge of Health Funds legislation and guidelines
- Previous experience working in a Health-Related environment

**Why join us?**

Joining a 10,000+ strong workforce, you will have the opportunity to work for an Australian leader in the field of Health, Education, Research and Foundation and work with a team who make a real difference to the lives of our patients, consumers and community. You will be a part of a workplace that offers compassionate care in the spirit of the Sisters of Mercy.
- Via salary packaging arrangements allocate some living expenses directly from your pre-taxable income and ultimately increasing take-home pay
- Access to package meal and entertainment expenses
- Access to leading education via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business and venues for Dining/Retail/Travel & Accommodation and Other
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues

**Advertised**: 04 Sep 2024 E. Australia Standard Time
**Applications close**: 18 Sep 2024 E. Australia Standard Time