Patient Option Liaison Officer

**About the role

To provide a highly customer focused coordination role aimed at developing, implementing and maintaining processes that enable all patients (both public and private) to make an informed choice regarding patient election. In addition to this, this position is to assist with the identification of Medicare Ineligible and Compensable occasions of service and admissions ensuring appropriate reimbursement for services are facilitated.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Provide a high quality, customer focused liaison and option management service to patients ensuring patients receive an informed choice about treatment as a public or private patient.

Undertake billing reviews through analysing morbidity and other diagnosis and procedure related data to ensure all chargeable services are identified and collected.

Prepare appropriate replies to correspondence in line with policy and procedure ensuring a high quality of presentation and accuracy.

Assist in the completion of essential admission paperwork and payment schedules for Medicare Ineligible and private patients.

Maintain accurate financial records and controls for HBCIS and S/4HANA ensuring the accounting functions comply with Financial Management Standards, MNHHS Financial Management Practice Manual.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas

Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

Flexible working arrangements and competitive salary rates with annual incremental increases

Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here:

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.**