Patient Option Liaison Officer
1 week ago
Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
- Work collaboratively to provide a high-quality, coordinated and customer-focused liaison and option management service to patients and staff. Source appropriate data, complete data entry and generate reports from relevant systems, to ensure all applicable costs are attributed to patients electing to be treated as a fee-paying patient. Review admissions on a daily basis and follow up potential fee-paying patients at ward level to ensure patients have been properly presented with their classification option as specified by the Health Insurance Act and ensure necessary documentation and liaison is undertaken (with doctor, ward staff and health funds). Respond to complex customer enquiries and problem-solve accordingly.
Our ICARE² values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
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