Information Systems Officer Mhaod

**The role**:The essential requirements for this role are**:

- Fulfil the responsibilities of this role in accordance with the Department of Health's core values as outlines above.
- Provide specialist advice and recommendations regarding the maintenance, review and enhancement of mental health and alcohol and other drugs information systems.
- Provide specialist expertise and advice regarding information systems operational support design, business processes and system documentation to Hospital and Health Services, non-government, and private agencies.
- Provide education and support in relation to information system management including data definitions, standardised business processes and data quality.
- Utilise IT knowledge to receive, handle and investigate complex technical support incidents following agreed procedures.
- Develop and implement procedures to identify and rectify discrepancies in information to ensure a high quality of mental health, alcohol, and other drugs data sets.
- Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes.
- To provide advice to Hospital and Health Services, non-government and private agencies on collection, processing, and related matters to maximise the quality and utility of Mental Health Alcohol and Other Drugs information.
- Prepare high quality and timely reports of mental health and alcohol and other drugs clinical data to senior staff, other key stakeholders as well as meeting State and Commonwealth reporting requirements.
- Contribute to the development, implementation, maintenance and review of system policies, procedures, business processes and practices necessary for the efficient and effective administration of the mental health and alcohol and other drug information systems.
- Incorporate in day-to-day work activities the requirements of workplace health and safety, equal employment opportunity and anti-discrimination.

Is this the opportunity for you?
The ideal applicant will be someone who can demonstrate the following:

- The ability to identify and analyse problems associated with information systems and develop and implement remedial strategies.
- High level of interpersonal, written, and oral communication skills including the ability to negotiate, advise and influence.
- High level of organisation skills and experience in information systems development and operation.
- Knowledge of, or ability to rapidly acquire knowledge of the functions and organisation of the Mental Health Alcohol and Other Drugs Branch as they relate to Aboriginal and Torres Strait Island culture; consumers and carers; mental health care and alcohol and other drugs treatment service.
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management.

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

Please provide the following information to the panel to assess your suitability:

- Your current CV or resume
- A covering letter giving detail of your skills and experience relevant to the positionThis work is licensed under a Creative Commons Attribution 3.0 Australia License.