Patient Revenue Officer

2 weeks ago

Richmond, Australia Epworth Healthcare Full time

Under the direction and supervision of the Patient Revenue Team Leader & Group Manager HIS & Patient Revenue,the primary function of this role is to ensure that all payments received are receipted and allocated by line as required. Responsible for refunding overpayments into the system as well as actioning any unallocated payments back to patients if required you will be required to work within a team
- based framework, and contribute to the overall performance of the department / team and display Epworth’s Values & Behaviours on a daily basis.

This is a full time position working 38 hours per week, located within the Corporate offices in Richmond. Working from home will also be available once fully trained.

**To be successful in this role you will;**
- Perform daily downloads from banking and portal websites and reconciling payments to these reports.
- Reconciling of payments with reports from the Medicare Bot, Patient portal and external entities
- Electronic receipting of BPAY and Eclipse transactions are processed daily with priority.
- Manual receipting of cheques, money orders, credit cards and direct deposit remittances are processed when received.
- Process credit card refunds as they come to hand within daily limits and record direct deposit refunds within IPM on a weekly basis.
- Follow up unallocated bank deposits for aged entries with the Finance department weekly.
- Run patient unallocated report and action as required.
- Run banking reports, balance and close daily.

Position Description Inherent Requirements

**Qualifications**:
**You will ideally have;**
- Strong Computer skills
- Excellent communication skills, both written and verbal.
- A good phone manner
- A self-motivated and self-directed ability
- A belief in patient centred care
- A commitment to providing a safe environment for patients & colleagues
- A professional work ethic

**Additional Information**:
**At Epworth, it’s a community**

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Discounted private health insurance
- Ability to purchase up to four additional weeks of leave

**Enquire/ Apply**

Sound interesting? To apply, click the **I'm Interested** button to attach your CV and cover letter.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

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