Patient Services Officer

In these roles based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings. You will be tasked with conducting health fund eligibility checks and estimates, preadmission organisation, admission and discharge of patients and bed allocations.

The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600hrs to 2000hrs. You will need to be flexible to work on a rotating 24/7 roster.

**You will make an impact by**:

- Having excellent communication skills
- Exceptional attention to detail
- A strong customer service focus
- The ability to prioritise in a timely and accurate manner
- An ability to cope under pressure and make informed decisions according to hospital needs

**To be successful in this role...**

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.

**You will have**:

- Administration experience gained within a service industry
- Experience with, or knowledge of health fund checks and requirements desirable but not essential
- The ability to work a variety of shifts across the weekly roster
- Strong computer literacy
- Experience in IPM or similar health systems software will be advantageous

Position Description Inherent Requirements

**About Richmond**

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Epworth HealthCare offers our employees salary packaging benefits of **$15,900** pre-tax annually, plus an optional **$2,650** meals and entertainment allowance.
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Sound interesting? To apply, click the **I'm Interested**button and attach your CV and cover letter.

For more information, refer to the attached position description or contact **Nicky Laffey**, Nurse Unit Manager, on** (03) 9426 6446**.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._