Medical Record Access Officer

Join a leading not-for-profit healthcare organisation Salary packaging benefits of $15,990 plus $2,650 on meals and entertainment per annum Based in Richmond, close to CBD and easily accessible public transport Permanent Full Time Opportunity - 38 hours / 5 days per week **Operating Hours**: Monday to Friday (8:00am to 4:06pm) The Role The Health Information Services (HIS) department is seeking a highly motivated and excellent communicator to join our Medical Record Access Team on a permanent full time basis, working our operational business hours from 8:00am to 4:06pm, Monday through to Friday, located at our Richmond campus. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role. **Responsibilities**: Handling of all telephone queries from staff, patients and family members, and any third party organisations (including Workcover, TAC, Law firms, insurers, courts and other organisations) in relation to health information access. Diligently assessing all requests received to ensure that appropriate authority is provided. Undertake all administrative tasks associated with Medical Record Access including registering requests, invoicing, payment processing, photocopying, exporting, collating and releasing information. Thoroughly assessing requests and identifying and extracting information that is relevant to the request. Accurate and timely entry of data and relevant record keeping of all received requests in accordance with policies and procedures. Scanning of digital patient medical records and managing duplicate UR numbers. Assist with department Receptionist duties and on Ward Rounds to collect patient records when required. **To be successful in this role, you will have**: Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth Intermediate working knowledge of the Microsoft Outlook Suite (primarlily Microsoft Outlook, and Microsoft Office) A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner Proven high attention to detail and diligence to ensure correct patient information is released at all times Flexibility in a changing work environment with an openness to changing processes and procedures **Desirable**: Previous experience in a similar role (desirable) Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF) Medical Terminology proficiency At Epworth, everybody matters. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to: S alary packaging benefits of $15,990 per annum, plus you will be able to salary package meal/accommodation expenses up to $2,650 per annum Reduced out-of-pocket expenses for health services at Epworth Discounted private health insurance Discounts to leading Australian retailers through the "My Benefits" Program including Fitness Passport About Richmond Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies. At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities Sound interesting? To apply, click the APPLY button now and attach your CV and cover letter. For more information, refer to the attached position description or contact; Monika Bosnich - HIS Clerical Operations Manager (Richmond & Freemasons) on (03) 9516 - 2623 for any further questions regarding the position. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on