Customer Service Representative

1 week ago

Adelaide Region SA, Australia Opal. Full time

**Discover Opal....**

As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies.

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

**Discover the Opportunity**....

To coordinate placement and delivery of all orders within given portfolio including new work set up.

Provide internal support for account managers by liaising directly with customers and internal stakeholders relating to all order management issues.

You will contribute to the success of Opal by:

- Manage the order process including receiving and processing sales orders within required timeline
- Daily order management reporting
- Resolve issues during the management of order process, e.g., blocked orders, pricing & lead-time discrepancies
- Conducting checks for new SKU's/product lines and ordering associated products (tooling) to enable manufacture
- Management of cases within CRM system to achieve recommended close out times and effective resolution for customers
- Respond to internal and external queries via CRM, e.g., new, and existing orders, credits, quality, tooling, delivery dates, pricing, production/dispatch status, and new business queries
- Coordinate obsolescence process for materials and tooling
- Utilise SAP to record Quality Non-Conformance details for investigation by quality personnel

**Discover Yourself.**

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;
- Previous experience in a fast-paced customer service environment
- Experience using databases (SAP preferred but not essential)
- Advanced level of attention to detail, accuracy, and quality
- Ability to prioritise important activities and problem solve with limited information
- Ability to provide timely responses
- Strong to communicate inbound and outbound (includes phone skills)
- Confident in building relationships on the phone to resolve issues
- Adapt and cope in a changing/fast paced environment.

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