Customer Service Representative

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.

Boart Longyear's Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.

The primary purpose of the Customer Service Representative is to support the sale of our globally manufactured items to our APAC customer base to ensure their requirements are understood and delivery commitments are met.

**Want to know a little more about the role? Day-to-day responsibilities include**:

- Proactively manage orders including quoting, bookings, back orders, data entry and managing leads
- Provide customer service by answering customer queries, processing their sales in a timely fashion, and answering queries promptly and accurately
- Executing telephone sales
- Manage and process claims assessments and Return of Material Authorization (RMA)
- Support Managers with sales and administrative activities
- Drive transactional sales
- Implement direct marketing activities as instructed by Business Development Managers
- Oversee delivery and troubleshooting of products
- Build ongoing relationships with existing customers
- Undertaking administrative tasks
- Assist with inventory functions, stock control and inventory management.

**A few other things we’re looking for**:

- Focus on customer service excellence with internal and external clients
- Excellent written & verbal communication skills
- Excellent Listening and Questioning Skills
- Ability to prioritise objectives and responsibilities
- Strong Microsoft Office skills
- Previous experience in using Oracle (desirable, not essential)
- Previous experience working in a customer service or customer facing role in a relevant industry (e.g. drilling, mining, construction, etc.)
- Sound planning and organisational skills
- A team-focused attitude
- Excellent analytical skills, Technically savvy

**In return, you will receive**:

- Competitive annual salary,
- Opportunity to work within a Global organisation and high-performing team,
- Career development opportunities,
- Flexible working policy,
- On-site car parking and modern office facilities.

**Our People**
At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.

**Our Vision**
To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

**Our Values**
Our success as a business depends on how we operate. The _how_ is the distinctive way in which we conduct our business, guided by our values of:

- Integrity
- Health & Safety
- Teamwork & Diversity
- Customer Focus
- Sustainability