Gazetted Vacancy

Ongoing & Non-ongoing National Office, Tuggeranong
- APS 5 $80,789 - $86,277
- Melany Laycock (02) 6146 3752

**About the Stream, Group or Branch**:
The Property, Security and Information Management Branch supports the Department of Social Services (the Department), staff and clients by providing evolving and innovative Property, Security and Information Management, Library and Research services for the Department.

The Property, Security and Information Management Branch includes Property Services, Business Continuity, Protective Security IT Relationship Management, Cyber and Assurance, and Information and Records Management, including Library services. The overall purpose of the branch is to provide comprehensive corporate support services covering these functions.

The Information and Records Management Section (IRMS) is responsible for the management of Department of Social Services’ (the Department) official corporate records, information policy advice and compliance, leading the transition to digital practices and supporting staff in fulfilling their recordkeeping responsibilities. It also manages the Department’s Library information assets and databases, and provides research services.

The responsibilities include, but are not limited to:

- Creation and maintenance of records management policies and procedures
- provision of training and support materials
- governance of recordkeeping systems and tools including quality assurance and monitoring of metadata
- facilitation of record discovery in accordance with relevant acts and legislation, including for Royal Commissions and FOI requests IRMS supports, maintains and manages the Department’s Electronic Document and Records Management System (EDRMS) - Content Manager (Arc). Arc is the primary approved records system used by the Department to capture, manage and store official records and is utilised for the management of both physical and electronic records.

**Position Description**:
The Technical and Compliance Information and Records Management Officer in the Information and Records Management Section (IRMS) will be responsible for the following:

- Contribute to a team in achieving outcomes and delivering key pieces of work including the ongoing planning and implementation of moving the department towards a digital environment
- provide Tier 1 and Tier 2 Arc (Content Manager) system administration and support
- provide end user issues resolution
- undertake record searches for Royal Commissions, Freedom of Information and other requests
- contribute in the delivery of information management and recordkeeping education, advice, support and training
- contribute to monitoring data quality in the departments EDRMS (Arc), and provide quality assurance.
- Experience in providing information management and recordkeeping support to departmental staff in an information/records management environment
- experience with Content Manager, and an ability to undertake management and resolution of Content Manager technical and user issues, including, providing high quality and reliable guidance, advice and support o providing helpdesk support to departmental staff in the use of Content Manager. Access controls and owner changes to large file structures following authorisation protocols. Creation of records and file structures and monitoring of data quality
- a well-developed understanding of records management functions and processes, including business classification schemes
- an ability to work in a changing environment, managing competing perspectives, and respond to changing priorities and deadlines
- an ability to contribute to the development of internal and external communications
- well-developed organisational skills with strong customer focus and sound analytical and problem solving skills
- contribute to the team in achieving outcomes and delivering key pieces of work.

**Eligibility / Additional Requirements**:
This recruitment process is being used to fill current and future ongoing and non-ongoing vacancies. A merit pool of suitable applicants will be created which may be used to fill future vacancies should they become available over the next 18 months.

Non-ongoing vacancies will be offered for a period of up to 18 months with the possibility of extension (up to a total period of 3 years). Some of these non-ongoing vacancies may become ongoing in the next 18 months.

Should a position become ongoing then the merit pool established through this selection process may be used to fill the vacancy on an ongoing basis.To be eligible for employment with Department of Social Services (the department), you must be an Australian citizen. An applicant's suitability for employment with the Department will be assessed through a pre-employment screening process. This will include an identity and criminal history background check.

**Eligibility to obtain an Australian Government Security Clearance**:
The suitable applicant must also obtain and maintain a