Warranty Administrator

1 week ago

Gold Coast, Australia HAYS Full time

Seeking an experienced Warranty Administrator for an Australian-owned national building company.

**Your new company**

Delivering dream homes to everyday Australian families. Priding themselves on trust, transparency, quality, and exceptional customer service. Company success is intertwined with yours, which is why their highly motivated team is committed to creating outstanding experiences for their customers. Investing in team members through mentoring, training, and upskilling, ensuring their growth and enthusiasm. Currently, we have an exciting opportunity for an additional Warranty Coordinator to be part of our CX Management team. This role aligns with the ongoing commitment to service excellence and supports our clients growing business.

**Your new role**

As a member of the Warranty team, you will collaborate closely with on-site Service and Warranty Officers to deliver exceptional support and service to clients within your assigned portfolio. Your key responsibilities will include providing personalised and outstanding service to all clients while adhering to Service and Warranty processes and procedures. You’ll coordinate and schedule Service & Warranty work with clients, suppliers, and trades alongside your Service & Warranty Officer. Additionally, you’ll manage Service and Warranty Officer appointments, handle new bookings, approve supplier/trade invoices, create purchase orders, and facilitate communication between Service and Warranty Officers, trades, and clients. Your role also involves finalising repairs with clients to confirm satisfaction, addressing customer enquiries, and escalating when necessary to the Service and Warranty Manager. Cultivating positive relationships with subcontractors is essential, and you’ll participate in regular collaborative workflow meetings to keep the Service and Warranty Manager informed about the status of all Service and Warranty jobs. Your working hours are 7:30 am to 4:00 pm Monday to Friday.

**What you'll need to succeed**

**What you'll get in return**

Be a part of a national business that offers great career opportunities and a work-life balance. Also, employee benefits for new home builds.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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