Community Case Manager

2 weeks ago

Glenelg, Australia KinCare Full time

**Job Description**:
**About the role**:
Due to business growth, you will manage a small portfolio of community-based elderly customers (with home-care packages) and focus on signing up new referrals to KinCare. The key responsibilities include a sales focus, building relationships with customers and their families, developing tailored care plans, managing budgets, and coordinating care services to maintain our customer's independence. You will be inspired and motivated to make a positive difference to the families and achieving ultimate customer satisfaction.

Your strong account management and networking skills will enable you to build rewarding external relationships within the relevant communities. Your week will be spent mostly out on the road (around areas such as St Morris, Glenelg, Glenside) visiting customers in their homes, while the rest of your time will be spent liaising closely with our internal teams to ensure the smooth delivery of care services.

Our office is in Wayville but you won't need to be in too often. This is a flexible and autonomous role where you’ll have the ability to manage your own schedule, including working from home where needed. It's a purely case management role with no scheduling or management of support workers (we have other teams to do that).

**About you**:

- Previous case management experience especially Home-Care Packages.
- Advanced knowledge of the Community/Aged Care system and funding model.
- A current valid driver's license and reliable vehicle.
- Strong coordination and organisation skills.
- Exceptional customer service, negotiation and influencing skills.
- Excellent ability to connect with multiple stakeholders and think commercially.
- Experience using a customer database or online CRM tool.
- A clinical background (RN, allied health, social work, dietician, mental health worker, etc) would be great but not essential.

**About KinCare**:
We have a 29-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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