Client Services Coordinator – 9-Month Maternity Cover

1 day ago

Glenelg East, South Australia Utopia Care Pty Ltd Full time $60,000 - $80,000 per year
About Us

Utopia Care is a leading NDIS provider committed to delivering exceptional, person-centred support that empowers individuals to live fulfilling lives. We are guided by our values of Integrity, Collaboration, Empathy, and Empowerment, which shape every decision and interaction. Our culture is supportive, inclusive, and purpose-driven, ensuring that participants and staff alike feel valued and respected.

About the Role

We are seeking a Client Services Coordinator (CSC) to join our team in Glenelg East on a 9-month maternity leave contract, with the potential for full-time employment beyond the contract. In this pivotal role, you will be responsible for coordinating high-quality, person-centred services for people with disability, ensuring their goals and wishes are always at the forefront.

You will:

  • Ensure participants receive the agreed level of support as outlined in their service agreements
  • Coordinate and manage services using a person-centred approach
  • Apply case management skills to oversee participant supports and outcomes
  • Liaise with participants, families, support workers, and external providers to deliver seamless support
  • Escalate and resolve service delivery issues appropriately
  • Prepare reports, track outcomes, and maintain compliance with legislation and policy
  • Manage low-level complaints and incidents with professionalism and care
What We're Looking For

We are seeking someone who shares our values and brings:

  • Case management experience in the disability or community services sector (essential)
  • Strong knowledge of the NDIS and disability services sector
  • Relevant qualifications in disability, community services, healthcare, or aged care (or experiential equivalent)
  • Excellent communication and interpersonal skills, with the ability to build strong relationships
  • Ability to problem-solve, prioritise, and manage competing demands effectively
  • Strong decision-making and report-writing abilities
  • Proficiency with software and technology used in service coordination
Mandatory Requirements
  • NDIS Worker Screening Check
  • Current Driver's Licence (min P2)
  • First Aid Certificate and CPR
  • Full working rights in Australia
What We Offer
  • An opportunity to make a genuine impact in the lives of individuals with disability
  • A collaborative and inclusive team culture built on values
  • Professional development and leadership growth opportunities
  • A chance to be part of a values-driven organisation with a reputation for quality
How to Apply

If you are passionate about values-based work and want to help create meaningful outcomes for people with disability, we'd love to hear from you. Please submit your resume and a short cover letter outlining your case management experience, problem-solving strengths, and why this role resonates with you.

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