Guest Service Agent

2 weeks ago

Ryde, Australia Ryde Inn Full time

We are currently seeking full time and casual enthusiastic and guest-focused Guest Service Agents, to join our dynamic Front Office Team.

**Key responsibilities and tasks consist of, but are not limited to**
Provide efficient and professional service and ensure a smooth check in and check out process for guests;
Give a friendly welcome every time a guest comes past the reception desk;
Report any complaints or suspicious actions to the Duty Manager or the Front Office Manager;
Endeavour to sell rooms and other Hotel facilities whenever possible;
Answer phone calls & make reservations for guests.

**To be successful in this role, you will require the following**
Previous hotel experience is highly desirable;
Must be proficient in Microsoft Office programs;
Knowledge of a reservations system, RoomMaster is an advantage;
Strong accuracy and attention to detail;
Ability to work under pressure;
Excellent customer service skills;
Exceptional organisational skills and the ability to follow tasks through to completion;
Ability to foster team spirit with a positive and 'can do' attitude;
Excellent problem solving and researching skills;
Proactive and positive focus with a passion for hospitality and travel
Fully Covid vaccinated.

**Job Types**: Full-time, Permanent

**Salary**: $22.00 - $35.00 per hour

Expected hours: 25 - 38 per week

Schedule:

- Afternoon shift
- Morning shift
- Weekend availability

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: In person

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