Nz Agent Support Specialist

2 weeks ago

North Ryde, Australia BOC Limited Australia Full time

BOC Limited Australia

**NZ Agent Support Specialist**

North Ryde (NSW), Australia | req11322

**What you will enjoy doing**
- In this role, you will be responsible for providing service, sales and operational support to BOC’s national Gas Agent channel
- As well as providing inbound phone support of varying complexity for our agent network for a range of operational, technical, customer and systems issues
- You will be also working with other team members to introduce strategies to drive up service levels and improve centre operations
- Additionally, you will provide training and guidance for agents in various systems and processes as well as administration support activities
- Moreover, you will play a pivotal role in supporting the relationship that our Gas Agents have with BOC, acting as a single point of resolution for all matters relating our agents and their customers

**What makes you great**
- You are results orientated and possess business acumen
- In addition, you have a strong customer focus
- Negotiation and conflict management skills are required for this role
- You also have excellent oral and written communication skills

**Why you will love working with us**

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure - while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

**What we offer you**

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

**Have we inspired you? Lets talk about it**

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

**In order to apply, you must have full work rights in Australia.**

BOC South Pacific acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

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